Email Log retention or duration in the system

[Vasanth5]

Hi All,

How long does the email logs remain in the system. ?
is it one month or 1 year, is there any duration ?

[Miguel Donayre]

Hi,

Email [sys_email] the archive schedule is every 30 days, and rotation is 8 days (Please note sys_email is not included in Table Rotation out-of-the-box if your instance is recently created. This is expected and table rotation should not be enabled for sys_email).

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721331

[Vasanth5]

if i go to emails log in servicenow i can still see email sent in 2018 as well , 3 years old

so wanted to know the duration 

[Miguel Donayre]

The email log uses the extension setting for archiving. That means is that the extension never deletes data, just partitions the table based on an extension schedule.

Are you trying to free up your email log space? You can look to use the email retention plugin

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/concept/ema...

[Vasanth5]

So, i can always get old email from email logs,  no matter how old it is  , and it never deletes from there, correct