Email Notification getting Triggered Twice

[Amey3]

Hello All

I have one Catalog Item. once all the approvals and Task getting finished, we use to send an email notification.

The same email notification is getting triggered twice.

we have email scripts, notification, event used for this process.

Any Help on this?

where should I start diagnose this issue?

Thanks

[Gaurav Shirsat · Accepted solution]

Hi Amey

I have resolved my issue.

1) There were discrimination between the Notification Trigger Conditions.

2) in Catalog Task,  users was only requested_for instead of request.requested_for

3) Also Run Script added to set the Req and RITM Stage, State we used the update() and in notification also insert or update was checked.

4) One More change I performed which did cameo for me is, when to send condition:- state changes to <condition> before it was state is <condition>

Please check anything of these would work for you or not?

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

[Amey3]

as per your reply in 3rd,one of my team-mate observed few things in script.

in the Run Script he made some changes.(can not describe the exact changes as information is client data) there RITM,REQ values were set. we checked for that update() also

Thanks a lot .

It was pending from so long. also we are going to make uniform to the remaining catalog Now. 

Thanks

Amey