Email notification on a task from RITM

[johnrob18]

How do i create an Email on a task produced by an RITM?

The teasks are assigned to the appropriate group but customer wants them to get an Email 

[Yashsvi]

Hi @johnrob18,

To create an email notification for tasks produced by an RITM in ServiceNow:

1. Navigate to Notifications:

   - Go to `System Notification > Email > Notifications`.

2. Create New Notification:

   - Click "New" to create a notification.

   - Set the Table to `sc_task` (or relevant table).

   - Set Send when to "Record inserted or updated".

   - Define conditions (e.g., `Assigned to Group is [specific group] `).

3. Define Recipients:

   - Set recipients in the "Who will receive" section (e.g., `Assignment group`).

4. Compose Email:

   - Write the subject and body, using variables like `${number}` and `${short_description}`.

5. Save and Test:

   - Save the notification.

   - Test by creating/updating a task to check if the group receives the email.

This ensures the appropriate group is notified when a task from an RITM is assigned to them.

Thank you, please make helpful if you accept the solution.

[Dr Atul G- LNG]

Hi @johnrob18 

Greetings!!

May i know why customer want to get that email, SCTask email must be for interl / fulfiller group only not for end user or customer.