Email notification triggered by System update

[dancross]

I need to set an email notification condition so that the notification is not triggered if the incident was updated by "System".   I've tried using "Updated by is not System" but the notification is still being triggered.   Any ideas?

[prashantatsastr]

Hi Dan,

Could you send the screenshot of notification trigger conditions.

Also I guess that by any chance you are using it in 'or' condition?

Regards,

Prashant

PS: Please hit like, Correct or Helpful depending on impact of the response.

[amlanpal · Accepted solution]

Hi Dan,

Could you please modify the Filter condition as Updated by is not system and give it a try? Please make sure that 'system' should be written in lower case.

I hope this helps.Please mark correct/helpful based on impact

[dancross]

Thanks Amian.   I guess I just needed system in lower case.