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Passing values from Interaction to Service Catalog

I am currently working with my Service Desk team to make their workflows more intuitive and document information such as phone number and location before they get to the Incident or Request form. I have added these as available fields on the Interact...

menardJA by Tera Contributor
  • 1623 Views
  • 8 replies
  • 0 helpfuls

Notification email script

Hi All,In change request we are attaching different files. When we trigger the notification on change request table only XL file should be copied to email and ignore other files. We tried email script which is not working. (function runMailScript( /*...

Anoja by Mega Sage
  • 544 Views
  • 2 replies
  • 1 helpfuls

Knowledge Feedback Task is going to Default Assignee

Hello Team,Whenever I am submitting the Knowledge Feedback Task.The Task is assigning to Particular Knowledge Group Default Assignee.   But the Requirement is The Assigned to needs to be EmptyCreated Client Script:Please Help me to achieve this.Best ...

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sayan-ghosh by Tera Contributor
  • 1000 Views
  • 17 replies
  • 0 helpfuls

Extract unique list of users who are managers

HiI have a requirement to extract a unique list of users who are managers. Anyone familiar with this kind of request and ideas to? I am able to filter on manager!empty, but then not a unique list.

Sooriya3 by Giga Guru
  • 1137 Views
  • 5 replies
  • 0 helpfuls

Resolved! Knownledge -Instant Publish Workflow not Working

Good Morning,I applied to Knowledge-Instant Publish Workflow to my It knowledge base but when i created an article for it it is not automaticlly Published i have to manually open the article and Publish it.Screenshots are attached below kindly look f...

Resolved! ITIL Role Unable to Access Problem Management Application

In our ServiceNow instance, users with the ITIL role are unable to access or view the Problem Management application. However, admins can access it without any issues.Here are the steps we've checked so far:Verified that users have the ITIL role assi...

HassanAl by Tera Expert
  • 1465 Views
  • 5 replies
  • 0 helpfuls

Resolved! Images are not Visible in Knowledge Article Body

Hello Team,I am trying to Import all the Published Knowledge Articles from Source Instance to Target Instance through XML.I am able to see all the Articles are imported successfully including the Attachments, But the issue is in Article Body the Imag...

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sayan-ghosh by Tera Contributor
  • 3627 Views
  • 9 replies
  • 0 helpfuls

Remove duplicates from the string variable type.

There is a use case table with a field called 'mandate variables,' where backend variable names are added. This use case table is associated with the current catalog item. I have written a script to retrieve the variable names from the 'mandate varia...