If the agent clicks on Reject & there is no other agent available to route to. In this situation, how can we configure to get the chat routed back to the same agent who is available?
Hello everyone! To establish some context, the client has a survey system through CSM where the email survey with a banner, footer and scoring smiley are included in the email HTML. An important thing to note is that this issue is happening in produc...
how to create survey in servicenow ?
Hello Folks, I have a requirement , for the notification , if the user have no role url should redirect serviceportal incidnet page and if the user have role it should redirect to instance incident ticket.................................... i have a...
Hi,I want the problem record link in the email notification to be redirected to the Next Experience. Is it can be done by using plugins? How to do this?
Hi Team,we have performed a release upgrade to Yokohama. How can I customize the Service Operations Workspace regarding search? (see screenshot) The old search function is currently still displayed. old View new view
I fill out a lot of timesheets and i would like to simply the process if possible by having an excel format i can populate and then upload into servicenow. Can you we do this
Hi all, it is my understanding from the ServiceNow Doc below that setting a User Preference for "my_home_navigation_page" for a specific user makes the Dashboard (for example) URL entered in the Value field on the User Preference record the landing p...
Create BR for when a VIT/AVIT/CVIT get's reassigned from one of the groups mentioned below to another group. The Due Date field get's updated based on the risk rating and whether it's internet facing or not. The Due Date field will add the relevant a...
Hi,I have a requirement, if the state is closed complete then the one variable should be mandatory and visible but in my case two task will get created for same RITM, when the first task closed the input in the variable should get passed to second ta...
I am stuck on one requirement. There is one Multi-row variable set in catalog item where requester can add up to 100 users but should not be able to add the same User twice". How I can restrict this? Please suggest. Thanks in advance!
In a catalog item, I have a date field where the format appears as dd/mm/yyyy for me, which is causing my script to not execute properly. However, when I impersonate another user, the date format changes to yyyy/mm/dd, and the script executes fine.I ...
Hello Everyone,I have requirement where user is requesting to schedule a report on monthly basis addition to that his request is to report should trigger every 1st and last of month. For example, If month is of 31st days then report should trigger on...
Hi All, I am working on a requirement to limit the number of items that can be added to a cart is 20.If user adds 21 item then an error msg , or info msg or an alert to notifiy user that max number of items allowed in cart is only 20. Wrote Before ...
Hi, I have a report that pulls approvers for each Change Request using a database view, which creates a one-to-many relationship. However, the total count includes the duplicate Change Request numbers due to multiple approvals. Is there a way to bas...
