Hello there! My scenario: Our IT teams are used to working with INC records that they reassign to another team when necessary. As well, most of our request items were built with only one SCTASK. We are finding that the teams have also reassigned thes...
Hi All,This is for when users go to raise a Service request from service portal page , they select the catalogue item, they are then presented an option that states "opened for". This is where you are needing the preview/i option. please find below s...
Hello, I want to translate an email notification, but when I click on “Request Translation” a record is created. When I open the record it's read only and I can't edit it, nor can I see where I can approve it to see the translation. Thanks.
How should CIM Integrate with Change? For many initiatives as we create the phases / tasks in the CIM record, there will more than likely also need to have a Change record to account for the operational modifications. Most of these initiatives will ...
Is anybody successfully using self service password reset with LDAPs?
Good afternoon,I am trying to pass an array from a Script Inlcude to a Catalog Client Script.I have tested my Script Include at it is returning the correct values, as a coma separated list.I want to call this list in my Catalog Client Script, and hid...
This may be obvious but I just can't get my head around that: Imagine there is a self service user from a customer without a role (i.e. a requester) who wants to raise an incident ticket. Now also imagine that this customer has subscribed to several ...
Hi,I want to remove the parent category to display on the knowledge base portal. iData is the parent category and Accounts is the category. Please refer the attached screenshot of the issuePlease help me to achieve this.
Hi Everyone, I need to remove the word "quantity" which is visible on workspace, please let me know how to do that
Need to update in Flow Designer the SCTASK Due date to be 30 days after current date? Scenario: We would like to update the due date field in the SC Task form based on the ritm created or the SC task created. Please refer to the screenshot provided b...
Hello.I am currently investigating how to use REST Message to link data from ServiceNow to other systems.In particular, we need to send a file attached to a record and would like to use sn_ws.RESTMessageV2().setRequestBodyFromAttachment().So I wrote ...
I have a problem of not being able to see the preapproved change models in the create new page change page of the service operations workspace. This is the page I am seeing in the "All" filter condition.If there is any fix, kindly let me know.
"Given that a change request has no value in the "Assigned To" field,When the planned start date is 24 business hours away,Then an automatic email will be sent to the supervisor of the assigned group". Can you please help me on my requirement?
Hello everyone,I got a req to create a Flag similar to VIP users , but the condition is the falg should be tagged to the users who are a part of a particular group example Group aif a user raises incident or request then the flag should be visible in...
