Currently we have ITSM professional license subscription. Can some one help me to understand what is the cost associated with Microsoft Intune spoke or is it free to install from app store.we are trying to integrate Intune with ServiceNow CMDB.
Hi, We have a requirement to create a report based on users viewing a KB article who did NOT create an Incident within 24 hours of viewing the article. I believe that for this, we have an OOB solution using Success Dashboard and Deflection Metrics. I...
Hi Team,Can we achieve the below functionality on the service catalog form, it should show the user's photo and other details as well. Please help here. Thanks,Sakshi
Hi All, The same email script and email template is used in about 7 to 8 Notifications that's why I am using system properties except hard coding . I have mentioned the Email scripts used in notification and email layout of email template for your r...
Hi All, For below OnSubmit script, I am getting syntaxerror: unexpected end of json input servicenow. Can someone please suggest what can be rectified? function onSubmit() { var type = g_form.getValue('request_type'); if (type != 'Delete') { ...
Hi Team, Can anyone please let me know which version the CSA exam will be based on, if i gave this by end of the month or in July?
Your customer wants incidents to close automatically7 days after the incident is resolved. How do you meetthis requirement? (Choose two.)A. Modify the Incident Lifecycle flow to trigger fromthe Resolved date instead of the Updated dateB. Update the i...
Hi All, I have written the script in the field mapping of the transform map but it is not going to else part , Can anyone help me to resolve this issue.var managedBy=source.u_managedby;if(managedBy != '') { gs.log('Ki_123'+managedBy); ...
Any problem task in a problem record is being closed or canceled, a notification needs to be generated to notify the Problem Record Assignee.
Hi All, I have a requirement to create a Standard Change Request when the "Create change request" button is clicked from a form with a specific Standard change template. Please help me here. Thanks in Advance.
When creating a major incident, duplicate outage records are being generated. Has anyone encountered this issue before? I’d appreciate any suggestions or solutions you can share.Thanks in advance!
A tester wants to submit a bug report, because theyare not able to see the Communicate Fix link underthe Related Links on the Problem form.What do yourecommend that they confirm, before submitting thebug report? (Choose two.)A. Tester is impersonatin...
Which of the following Change Task Types are available by default? (Choose three.)A. PlanningB. TestingC. ReviewD. DeploymentE. Verification. Are options A,B,D correct? Could anyone please clarify this doubt once?
I'm using the platform analytics experience to create a dashboard for my organization, and they want an performance indicator of how long it takes for a requested item to be created? specifically, response time between clicking submit and RITM number...
Hi All,I want to make some changes in context of a notification . Few email scripts are used in that notification . Changes like rename the email address name and footer message like Thank You etc. . So can we make these kind of changes via system pr...