Catalog Item Scope

[Katie A]

Hello, I am creating a new Catalog Item that will include a workflow on the sc_req_item table.

I began building the Catalog Item by first creating a new Application such that it can be within a separate application scope.

I then noticed that I can't add my new item to the existing Service Catalog Categories. The Catalog Item > Category field does not return any results. I tested by creating a new Item in the Global scope and that Catalog Item > Category field does show the categories.

My question:

Do I need to create this Catalog Item and subsequent Items/Order guides in the GLOBAL scope?

[Pradeep Sharma · Accepted solution]

Hi Kathryn,

If you are building this as part of scoped app then the existing category/item as part of global scope will not be captured. Hence in that case you have to create categories in your own scope.

Please let me know if you have any questions.

[Katie A]

Ah yes, I thought so. So, if I want to use existing categories, I will need to use the global scope. Thanks for confirming.

[theiser]

I know this is from a few years ago but I've got a follow-up question. Our company is trying to allow innovators to use ServiceNow in order to create scoped applications. They might only need to create something as simple as a catalog request all the way up to a complex application. We want everyone in the scoped application. However, our enterprise is defining the catalog and the categories and no one should deviate from them. If a scoped application can't choose an enterprise category that it kind of puts a damper on our process. We wanted to do it this way so that it makes it easier to track what they've done for security and governance purposes. Is there any way around it or any advice.

The only way around it that I can see is to create a content item, which can pick any category, and have it point to the catalog item URL. I'm not sure I understand why content items and record producers are allowed to choose cross scoped categories.

[Pradeep Sharma]

Thanks Timothy for the details. I don't see anything has changed in the latest release.

rohantyagi.. Do you have any insights on this?