Email Notifications are missing attachments

[peekay19]

Some of my email notifications are missing attachment (incidents attachments work fine, but both change request and Document Management are not working).   I have checked the Include attachment box but approval users are not receiving attachments.

Image of Change Notification Settings:

[Geoffrey2]

An Email Notification on the Approval table will only include attachments that are on the Approval record.   If the Attachments are on the Task, then you need to copy the attachments from the Task to the Approval record to include them in the Approval request.

[peekay19]

As the images below show, the attachments were parts of the approval

records, which are the Change Request and the Document Revision.

Attachment 1 Change Request

Attachment 2 - Document Revision

On Thu, Nov 2, 2017 at 10:14 PM, geoffrey.sage <

[Geoffrey2]

Your screenshots show exactly what I was saying.   The attachments are on the Records that need to be approved.   The attachments are NOT on the Approval records where they need to be if you want them in your approval emails.   You need to copy the attachments from the Tasks you the Approval table: sysapproval_approver.

Create a Business Rule like this: