I want to hide the delivery time in the RITM.
Hi Team,I want to hide the delivery time on the RITM, this issue is happening when I was using the flow designer can you please let me know how I can hide this.
Forum Posts
Resolved! Custom Button Label 'Send' vs. OOB 'Submit'—Compliance and Client Requirement Inquiry
Hello, In our scoped application, we have created a "Send" button that functions the same as the "Submit" button. For the "Send" button, I have used the action name "sysverb_insert" and overridden the default OOB (out-of-box) "Submit" button, which i...
How to align the problem priority with Incident priority when the problem is created from incident
Hi All, I have a requirment that I need to align the problem priority which is same as incident priority. Whenever we are trying to create the problem from incident then the problem priority should set same as Incident priority. I clicked on New pro...
Oauth integration : Create an oauth API for external clients
Hi All, We have to share oauth 2.O info to clients to integrate with servicenow along with client and client secret they were also asking for username and password, but when I try to create new it auto generates client id and client secret, but here...
What is the difference between hasRole() and hasRoleExactly() in servicenow.
Can someone please explain me this.
Issue with displaying report data using interactive filter in dashboard
Hi All, I have created a Database view to get the data from two tables and created a report(pivot table). Added that report to the dashboard and in dashboard I used interactive filter to filter the data based on County. When there is no country is se...
How to find the dates are in between holidays date
We have holiday schedules and trying to book the appointment from Catalog item. I would like to display message if user is selecting start or end date between or on the holiday dates. When i try to get the date values and I'm getting it in below form...
Add Assignment Group Manager to Approval WorkFlow
I want the retirement of a Standard Change Template to be approved by the Assignment Group Manager, but when I submit a retirement request, it is already passed the Assignment Group Manager Approval stage. What am I missing here?
Resolved! Upon update on INC or RITM records, fulfiller is redirected to Welcome.do page.
Hello, When a fulfiller clicks a ui action that "updates" an inc or ritm record they are sometimes redirected to the Welcome.do page. This has not always been the case. They are seeing this happen by clicking update, resolve, or close incident. Any...
Why Transform Script is not working as expected
I have an Import set via which I am trying to import the data into the alm_asset table, where I need to check that the Model Category is one of Computer, Printers, and Monitors.So, for that, I have written the On Before script and checked if not one ...
On-Call Scheduling - Two Primaries
I'm having an interesting issue that I've never experienced before. When scheduling coverage for someone, it always adds another user along with him. Has anyone seen this before or have any ideas why it could be happening? Been researching the iss...
Resolved! Sort Issue with Lookup Select Box Variable
Hello,I have a requirement to order values on the VDI Pool name variable make application Windows 11(Win 11) appear at the top of the list. I have tried multiple ways to do this but nothing works. I am using the order field on a custom table and ...
Looking for Training Documents for ServiceNow Enduser and Fulfiller
Hi All, I'm looking for any training documents (Not Videos) for End user and Fulfillers.Please share if there is anything.It would be really helpful to me. Thank you in Advance.
I want to add the below two sys_id in the property and call the property inside the encoded query
Hi All , I have a requirement where in my below script , I am passing two sys_id's in the encoded query .. I want to store that sys_id in the property and call that property inside the encoded query in the similar manner. How can I implement this wi...
Resolved! Redirecting the email from o365 to ServiceNow
Hello All,We have one email ID (for eg : abc@xyz.com) provided by our client, when we send email to that email ID , it gets receive in office 365. But it doesn't redirect to our ServiceNow instance.Any help would be appreciated .Thank you!
