Sharing this thinking it might help new developers working on catalog item. When you get a requirement like keep an Hyper link in catalog item Description when clicked it should open another catalog item.we can simply create hyper link but thing is i...
Hi All, I have seen multiple community posts about getting browser URL parameter in client script. However in most of the posts, question was not answered properly. So In this post I am going to show how to get the browser URL and extract the paramet...
Hi All,I have one requirement where I will have to create Service request from mail.catalog item name - Customer Code Modification kindly let me know how to develop that?Thanks & RegardsKP
Hi Team,We have two user fields in our incident table, 1) requested for 2) reported byand having a requirement as, when an incident is resolved a notification should be send with the survey link where the survey can be taken by both requested for a...
The Security Assessment is a mandatory deliverable, only for Normal and Expedited change model. Without it, the change record can not be submitted. If all questions have "no" as answers, no additional actions.If one of the provided questions has "yes...
Hi, I'm trying to update the Description and Short Description of a REQ (not RITM). I have a simple catalog item and flow that generates 1 RITM and 1 Task. How can I populate the REQXXXXXXX short description and description fields with catalog variab...
Hello all,I recently updated a Catalog form, by replacing a field with a Variable Set Reference field.Unfortunately, I did not update the Flow before moving into PRD (sigh!) Now, the RITM have the field, but the Task does not.Although I have correcte...
Hi removing itil role from users if they not logged into the system in 60 days. I am able to remove itil role from users and able to send an email as well but 2 emails are sending, it should be sent only one email with list of removal itil users. ...
I have a catalog variable called "group name" it's a single-line textit's hidden by default and its visibility based on the value of another variable using UI Policy the UI Policy works fine in catalog view but after submitting the request and go to ...
Hi Team, Could you please help me how to add question symbol beside field as per the below attached snip. Thank you.
Hi all, I'm trying to configure a Request Message with Oauth 2 autenthication via Application Registry. Third party requeriment is that request Body of the Token Request Call should be a JSON with a specific format. Everything I've tried generates th...
Hello experts,I have a catalog item associated with a flow created in Flow Designer. Once I request this item, always the stage "Completed" is displayed first (as shown below).Within the flow, I have a catalog task. Once this task is completed, the s...
Hello All, This is a weird one so, I have a MRVS with some Select box type fields that I populate the options through a rest call using the addOption() method. The value and label are set correctly, however, when the user selects an option and save t...
I know UI policies can hide or show diplays, or you can make any field mandatory as well. But I dont know what is a data policy? Can I have screenshot of examples of data policy?
Hi Community, I want to add a filter condition in one of my list view where i want a unique entry to be shown in the data. For e.g., User ID is a unique key but for xyz User ID i have 3 entries in my list view. I just want to show a single entry in m...
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