Email script is not working

[Mahalakshmi Rav]

When the current caller id email ends with "@gmailusa.com", I need to send the notification to "USA tower" additionally. I wrote the email notification script as mentioned below but it's not working.

(function runMailScript(current, template, email, email_action, event) {

    var gr = new GlideRecord("sys_user");

    if (gr.get(current.caller_id)) {

        var callerEmail = gr.getValue("email");

        if (callerEmail.endsWith("@gmailusa.com")) {

            email.addAddress("to", "usatower@gmail.com", "USA Tower");

        }

    }

})(current, template, email, email_action, event);

[Shivalika · Accepted solution]

Hello @Mahalakshmi Rav 

I don't think you can modify the "TO" for any email notification using email script, you can modify "CC" and "BCC".

I had also tried this sometime back, I don't think this works. Try changing it to "CC" and see once, if the mail script is correct - with all the fields correct - it will definitely work. Else you might need to debug script. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Mahalakshmi Rav]

Thanks @Shivalika for your suggestion, I tried changing to cc but still it's not working 

[Shivalika]

Hello @Mahalakshmi Rav 

In that case, go simple, use below mail script 

var gr = new GlideRecord("sys_user");
gr.addQuery('sys_id', current.caller_id.sys_id);
gr.query();
if(gr.next())
{ 
	var callerEmail = gr.getValue('email').toString();
	if(callerEmail.endsWith("@gmailusa.com"))
	{
		email.addAddress("cc", "usatower@gmail.com", "USA Tower");
	}

}

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika]

Also @Mahalakshmi Rav 

Remove the display value, just keep the email in CC

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY