Emergency Change - how is it triggered

[steveturley2]

Apologies first as I realise this is a probably really dull of me.

We currently have an issue where our emergency changes appear to be following an (incorrect) workflow.

For example, I have a 'submit change' button visible at draft state for normal changes, but not for emergency. Instead I have the 'request approval' button instead.

I also cannot see where the workflow for the emergency change begins. I suspect our emergency change workflow has been deactivated and the intention was to set emergency changes to follow the same workflow as normal changes. However, that is not happening.

[Daniel O_Connor]

Are you using out of the box Change or customised? 

Our change module is heavily customized so might not be much help to you. But I know when our guys raise a Change (normal or emergency) the button at the top is Request Approval.

For us, the first approval is the users line managers, who is basically approving the work and proposed change from a management point of view. 

Once that is approved, then our Change Manager( me) is given an approval request to ensure the change is adequate from a standards and quality POV and not causing conflicts elsewhere. 

If you go into Workflow Editor, do you have three seperate workflows for Standard, normal and Emergency or ?

[steveturley2 · Accepted solution]

Hi. Thank for the reply(s).

It turns out that conditions on the UI actions on both buttons were either disabling them from appearing or causing them to appear at the wrong time, thus not triggering the workflow in the right order. All sorted now.

Thanks for the help!