I have a scripted REST api and now I am trying to get the payload if it is a valid then I am able to get it as below var payload = request.body.data; But if third party system send invalid JSON to ServiceNow then how to capture that I have tried di...
Hi Folks, Can someone help me understand why there are different survey notifications? I've always understood that "Survey User Invite" to apply to all surveys in the system, but now I am seeing specific ones for incidents are available. How would I...
Hi All,I have built a custom table called "Service Desk Incidents", and have built a button called "Reopen SD Incident" on the portal which will be only visible for resolved SD incidents. so, now I want to count how many times an SD Incident is getti...
I have a maintenance window for Monthly maintenance. The way we originally defined it was to start on the second Weekend of every month starting Friday night. It turns out this was incorrect for some months. Monthly maintenance is supposed to start o...
I am in the process of developing UAT script to test Incident Management module in SNOW for the upcoming London release. I was wondering if anyone has a test script that I can leverage and mold it to our need. We do not have the Test Management modul...
Has anyone figured out a way to do a Wait for Condition in Flow Designer on a Catalog Item Variable Value ? Example
Hello, I have a catalog item "XYZ" which is only available in the Native UI through a newly created module. I would like a helping hand in couple of things. 1. I would like to remove order this item section and have just a normal "submit" button lik...
HealthScan: How can we request healthscan and generate report?
Hello there,I am looking for some clarification and assistance please, as I have read a few articles regarding Related list and Relationships, but unsure which way to lean. We have created a Related lists for EPICs to appear in our RITM forms as suc...
Hi All, Does anyone have any experience with disabling the @Mention functionality within their instance in the incident work notes or comments? Our understanding is that there isn't an out of the box way to do so but wanted to check with the communit...
Hi, I have multiple check box type variable. Based on there selection, the approval should gone to particular user. For ex: I have 3 check box variables viz. a, b, c.If a user selects a, then approval should be gone to 1 userIf a user selects b, then...
Hello everyone, I'm currently trying to achieve the following, regarding status modification at sc_request table: • When the status is Open – The only available options should be: Awaiting approval, Pending, In Progress, and Canceled• When the status...
Hi All, As per my requirment, I need to show the duration field value in the forma of Days Minutes Seconds format. While I am experting it to excel thart duration field value is showing in the form of seconds. And Same thing is repeated for the Repor...
Hi All,For analyzing purpose, I need to have an extraction of the ServiceNow log files that contain this informationTicket NrTicket stateCompanychannelResolution groupImpactUrgencyPriorityServiceService offeringcallerthat the system write each time t...
Hi,When ITIL user changes the Approval field in the RITM form as approved then it should ask for the mandatory attachment in the Ritm form and then only the catalog tasks should be created. Here, changing of the approval field is done using the ACL c...
