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Resolved! Writing a background script to change the approver of RITM

The approver of the RITM is no longer with the company, so the user is locked out and the approval of few RITMs is pending for approval. He was the Owner of two Parent Groups in the system.  I have manually changed the new Group Owner of the mentione...

amritmishra by Kilo Contributor
  • 2810 Views
  • 6 replies
  • 2 helpfuls

Resolved! Extracting additional values from List Collector

We have a record producer where one of the variables is a List Collector using the sys_user table. They would like to have posted in the Description of the ticket additional data for each user selected in the List Collector. We already have a Global ...

Rudy W by Tera Contributor
  • 1823 Views
  • 4 replies
  • 0 helpfuls

Need to update multiple records form schedule job

Hi All, Need to update the multiple records through scheduled job, Below script i have built with( updateMultiple), But its only update single record when we have the query with 50k records. Please suggest.lockout_users();function lockout_users() {va...

varma2 by Mega Sage
  • 836 Views
  • 3 replies
  • 0 helpfuls

Resolved! Is it possible to put a ticket on-hold until a date,

HiIs it possible to put a req item ticket on-hold until a date, such as if someone raises a leaver request but they're not leaving until 2 weeks time, we can put that ticket on hold until the end date, then the ticket automatically comes off hold on ...

Lee Bowers by Tera Contributor
  • 1173 Views
  • 1 replies
  • 1 helpfuls

SC_Task Business Rule

Hi, Would anyone be able to help with he below issue I am facing please?  We have a business rule set up to copy the assigned to and assignment group from the SC task to the RITM.  The issue occurs when a user is populating a name into the assigned t...

liamregan5 by Tera Contributor
  • 997 Views
  • 5 replies
  • 2 helpfuls

hyperlink popup message containing a link

Hello Experts, I need to hyperlink a popup message containing a link, please help! here is my script: function onChange(control, oldValue, newValue, isLoading) { if(g_form.getValue('application_available_in_teams_app_store') == 'no'){ alert('If app n...

how to use query inside another query

Hi Team,caller_id is a reference field, for that caller_id we can able to match only sys_idplease suggest me how to achive gr.addQuery('caller_id', gr2.u_partner_name);how can i get name of the caller_id?, please suggest //Incidentvar arr = [];var gr...

Srvs by Kilo Guru
  • 390 Views
  • 2 replies
  • 0 helpfuls

Resolved! Edit button in KB Article

Hello, I am trying to enable Edit button when the article is in 'Scheduled for Publish' state.Followed the UI Page and macros, but getting lost where 'isEditable' or showUpdateAction is set. UI Macro:kb_view_common_header_toolbar -><button role="link...

vijir by Mega Guru
  • 1019 Views
  • 1 replies
  • 0 helpfuls

Resolved! Issue with Configure Function Field when creating a report

Hi,I am trying to create a new report where I need a new field called 'New Environment'.  This needs the first 3 characters from the Configuration Item field.I have used the 'Configure Function Field' using:glidefunction:substring(cmdb_ci,'1', '3') H...

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Resolved! Why does the Global Search apply search condition "Active=True" for all tables, except Incident where it searches All records

When I enter a search string in the Global Search, the search returns All Incident records, but applies "Active=True" for all other returns.  This eliminates all Closed records for Changes, Problems, People, Groups, etc.  We have not customised the G...

Kris38 by Giga Contributor
  • 2239 Views
  • 6 replies
  • 4 helpfuls

How to retrieve value from table

Hi All,I have a variable "Party Tax ID" on form where user can enter a single value or multiple value.Once entered I need to validate the value entered is present in the table at the backend or not.Issue is we have some comma separated values at the ...

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