How to stop or reject a record to be created/inserted in Target Table using transform map when the value for that field already exists in user or group Table? Eg: If my excel column 'User' has a value say July then this value should be rejected and ...
Hello,I have a requirement for agent workspace. There are set of users that do not use incident/change modules but they use catalog tasks and RITM's. Is there a way to hide incident/change list categories from their view.Please suggest. This function...
ldap issue, ldap is working withour mid server configuration but not working with mid server configuration without mid server connection is successfull with mid server connect is giving this error "ldap://server name:port/ LDAP connection has been cl...
How to add one year to a date field using client script(on change) + script includeThere are two fieldsStart date and End date whenever I will select Start date I want to put one year to the End date by using on change client script
Hello, Is there a way we can hide or restrict access of RITMs raised from a catalog item to only certain assignment group. Even ITIL users and admins should not be able to view it in list view. It should only be visible to that particular group which...
Incident number in subject should be readonly for user. Even if user make changes, if not only then also only incident number should be sent to recipient of the mail. Thanks in advance.....
I have Created one new Catalog(not catalog item) in sc_catalog.list table named "IST Service Catalog" and then created one category under that catalog and then created one catalog item "test" under that category whenever i click on "try it" button fr...
How to escalate the approval to another person if the approval is not done within 72hrs through flow designer. This requirement is for service catalog.
I am trying to setup a new SLA with the Duration type = "Breach on Due Date". I have read several articles and see the issues people have had with getting the breach date set correctly based on the due date. I am not even getting that far! I canno...
Hi, I'm using a Score widget in performance analytics to display an indicator. By default (template 2), the score value is displayed with a label for the date, as I'm using a weekly value my label looks like "W21 2022 (May 23-May-29)". Is there a way...
Questions and interview based scenarios on import sets topics?
Hi, I have created one table it extends from cmdb_ci name 'Retail Hardware'. This table has 6 child tables. I am able to create all tables but one of the table not taking new label name instead it's showing parent table name which is 'Retail Hardware...
Need to give edit access to the field "approver" for the users in the group "Change Right" only for "change_request" table. Users should be able to edit "approver" field like in this case approver should be changed to Akash. And this should happen...
I want to provide excel template to user's on catalog item, Please help how can I achive this. Thanks Ashok
Hi, Can someone please help me out with the Twilio integration. We are trying to integrate Twilio using the open frame plugin and it works fine on the backend but the call icon is missing on the agent workspace. Any help or guidance is appreciated
