Hello, we are starting to use the ServiceNow Mobile app and I'm struggling to find the information I need to understand how System notifications relate to Push notifications on the ServiceNow Mobile app. We want to make sure that for every system no...
Hi - I would like to configure the forms in the Service Operation Workspace to mirror the fields that exist in the classic UI record. I noticed that there are two form views in SOW. For example, when you open an interaction record in SOW it opens the...
I have a catalog task that is partially filled out by the customer. The customer submits the request and it is routed to another person/group (field support). Once the field support receives the task I need them to fill in the other variables on the ...
I am trying to connect the Google Identity & Access spoke and have followed the steps listed here: https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/integrationhub-store-spokes/task/setup-gidentityaccess.htmlHowever, wh...
Hello All,I have customised Work Flow for KB Article publishing, where two levels of approval will be triggered in review stage. Approval part is working fine, but for second level approvers email notifications are not triggering. I checked the notif...
Hi All, I'm searching for UI macros that have been used with which fields or tables.Currently I want to know about these OOO UI macros- 'kb_view_common_footer', 'kb_view_common_footer_metadata_fields'. Thanks.
Hi,I want to pass the reference value from the HTML to the client controller in the widget.Here is my code:HTML:<sn-record-picker field="name" table="'sys_user'" id="reference_field" display-field="'name'" display-fields="'name,user_name'" value-fiel...
Hello Experts, Requirement- In the catalog item, 3 variables are there1) Start time- date/time variable2) How many days- integer variable3) End time- date/time variable I want to do addition of Start time + How many days = End time, and set addition ...
Hi, While sending mail to servicenow instance its showing Mailbox full please try after. So how can i check the mailbox size and please help me how to resolve this error. Thanks,
Hello there. Not sure if this is the right forum to ask the question but does anyone know what ServiceNow's data retention period is? Any insight would be greatly appreciated.
Hello - I am trying to create a report calculating Duration on SCTASKS. The Duration and Business Duration are fields I can bring into my report. The Business Duration calculates, however the Duration does not, I'm using the SC_Task table and all my...
How to restrict a planned start date within the next 3 hours on date and time variable on the form
Hi, I have a UI Page as below. I have a requirement when I select 'incident' in Incident Template(reference to incident table) field, the Users field and Download data button should be visible and the Users field and Download data button should hide...
Hi all, We have a requirement whenever user clicks on new change request in related list from RITM for normal , emergency change variables on RITM should get populated in description. I tried using the script on OOB UI action but no result , Can an...
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