Enable record producer contextual search for public, unauthenticated users

Erin Nestor
Tera Contributor

Need the ability to enable record producer contextual search for public, unauthenticated users. Currently works for internal and external users, but not public. Record producer, widget and knowledge base (search source) are all publicly accessible, but contextual search will not show for public users.

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Erin Nestor 

 

Might be useful

 

https://www.servicenow.com/community/csm-forum/make-contextual-search-results-appear-on-a-public-fac...

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/knowledge-management/t...

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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I've attempted the workaround mentioned in that thread but it still does not work for public users

Hi @Erin Nestor 

 

Log a Now Support case in that case. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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