How to measure Incident deflection count using knowledge

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05-07-2024 02:20 PM
We have a record producer which creates Incidents but before creating it will provide contextual search results. So how do we measure number of deflections happened with Knowledge articles meaning a user saw the knowledge article and did not proceed with creating Incident. Attached is the record producer page.
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11-05-2024 10:20 PM
@Sree Gorantla configure this and then you can see results in 'Search analytics' module