Enable the virtual agent pop-up bubble to invite user to chat with the following message “Hi [User First Name], chat with me if you need help!

[Reddy34]

Hi All,

Kindly guide me how to "Enable the virtual agent pop-up bubble to invite user to chat  with the following message “Hi [User First Name], chat with me if you need help!"

[Mark Roethof]

Can you share the steps that you took, and what exactly is not working?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Reddy34]

Thanks Mark,

I want to display the bubble message like Hi [logged in user first name], chat with me if you need help.

i am trying to modify the Server script to display the user name.

in this situation , not required to create system property right.

Kindly suggest me.

[Mark Roethof]

Within the Server Side script you could apply something like:

gs.getUser().getFirstName()

This should give you the first name of the logged in user.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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LinkedIn
Community article, blog, video list

[Reddy34]

Thanks for reply Mark,

its working but whenever the mouse  was moving to the agent chart its coming up but its not like in our requirement .

when we open the portal , along with chat we need to display the message .

Ex:

Kindly suggest me .

[Mark Roethof]

So you want the bubble always to appear? Or at least already onload? Instead of after hovering over? Is that your question?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list