Error In Background Script - Data Policy Exception!

[jaisankar]

Hello All,

This is my Background Script : 

var incste = new GlideRecord ('incident');
incste.addQuery('number','INC002796596');
incste.query();
gs.log(incste.getRowCount());
if(incste.next()){
incste.state=7;
incste.autoSysFields(false);
incste.setWorkflow(false);
incste.update();
}

Note: I need to run the script for around 10k incidents.

When is Run this Script, i'm getting the below error message:

Background message, type:error, message: Data Policy Exception: 
	The following fields are read only: State

We have a Data Policy , When the State field of the Incident is Resolved or Closed, make the field Read Only.
So, when i'm executing the script i'm getting this error. So, is there a way to run the script without any error.
Or i should deactivate the data policy and run the script?

I guess that is not preferable! Can anyone suggest me a solution?

Thanks,
Prem

[VigneshMC]

Below thread should be helpful

https://community.servicenow.com/community?id=community_question&sys_id=2d070be5db1cdbc01dcaf3231f96...

Thanks

[Ankur Bawiskar]

Hi Prem,

Data policy will get executed in this case.

what is the data policy condition?

you need to deactivate that data policy to run this

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Chavan AP]

Hi there, instead using data policy on State field , please write the Onload client script as below:

if(g_form.state =='Close' || g_form.state =='Resolve')

{

g_form.setReadOnly('state',true);

}

incase you want all the fields readonly user below code:

var fields = g_form.getEditableFields();
for (var x = 0; x < fields.length; x++) {
    g_form.setReadOnly(fields[x], true);
}

Now remove the data policy and try updating record it won't give you any error.

If this resolves your query, please mark my comments as correct  and helpful  .

Regards,

Ajay Chavan

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