Error Message Change model 'Normal' prevented state transition from Review to Closed

Shiva prasad t
Tera Guru

While executing Change management(type =  normal) facing this error.

find_real_file.png

Actually we created One Ui policy , which is running as when the closed code is successful, the close notes is not required.

After we created UI policy this issue has arisen. How could i solve this.

Any help will be appreciated.

Thank you

Shiva

 

1 ACCEPTED SOLUTION

The change model state transition is coming from

Change model > Type of change ( emergency or normal or standard) >model state (review) > review to closed >Mandatory close code and close notes 

find_real_file.png

actually first the condition is like close notes not empty. so that's why it's objecting state transition. Now it's working fine.

View solution in original post

5 REPLIES 5

The change model state transition is coming from

Change model > Type of change ( emergency or normal or standard) >model state (review) > review to closed >Mandatory close code and close notes 

find_real_file.png

actually first the condition is like close notes not empty. so that's why it's objecting state transition. Now it's working fine.