While executing Change management(type = normal) facing this error.
Actually we created One Ui policy , which is running as when the closed code is successful, the close notes is not required.
After we created UI policy this issue has arisen. How could i solve this.
Any help will be appreciated.
Thank you
Shiva
The change model state transition is coming from
Change model > Type of change ( emergency or normal or standard) >model state (review) > review to closed >Mandatory close code and close notes
actually first the condition is like close notes not empty. so that's why it's objecting state transition. Now it's working fine.
Hi,
Did you check your state transition model for change_request table?
You cannot move from Review to Closed directly possibly
Regards
Ankur
Hello
Yes i checked my state transition model.
But previously before creation of Ui policy it's running.
This is the Ui Policy i have created
And there is another UI policy which is running, when state is closed, closed code and close note mandatory. This is OOB Ui policy.
So, can you help me on this
