ESC Portal

[pooja_09]

Hi,

ESC Portal - My Tasks Page

In the ESC Portal, when the Reject button is clicked, the input field appears as a single-line text box. I want it to be a multi-line textarea. I tried using DOM manipulation in the sn_ex_sp_action_type client script, but it isn't a reliable solution for future updates. Let me know if there's a proper solution for this.

[Abbas_5]

Hi @pooja_09,

For a similar kind of issue, Please refer to the below link:
https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-get-multiple-line-text-prom...

If it is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[pooja_09]

Hi @Abbas_5 ,

In the provided screenshot, the spModal.open is being used directly within the Client Script of the Action Type record. However, there’s no specific widget being referenced in the modal configuration — the input: true indicates that it’s using ServiceNow’s default single-line input modal. Since no widget is being passed, that’s likely why I can’t find any widget associated with this modal.

Is there any other solution to make this input field multi-line instead of the default single-line?

[Ankur Bawiskar]

@pooja_09 

Did you get a chance to check my below response?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[pooja_09]

Hi @Ankur Bawiskar ,

I reviewed it, but I’m unable to locate the exact OOTB widget where the configurations are implemented. This is related to the Reject/Approve buttons in the ESC Portal’s HRM To-Dos widget. Please refer to the screenshot below showing the buttons, which are configured in the "Action" section of the "Task Configuration" records.

This is how the Reject/Approve buttons appear on the ESC Portal, as configured in the Action Group section.