I need escalate button on the incident form for the end user on the portal.
below is the requirement of the escalate button visibility:-
Escalate incident is a button available for the endusers after 24 hours of ticket submission --- > Service Desk
---
This button will be dimmed for another 24 hours after using it for escalation
---
after 24 hours the button will be available again to further escalate - 2nd escalation --> OSS
---
after 3rd escalation the button will be dimmed agian with help text that this incident has been escalated to the highest level of escalation.
