eSignature Approval using SSO

[Gaetano De Mitr]

Hi guys,

I'm using eSignature plugin to approve but I have a problem when I push "approve" button.

Why, I see blank page into popup?

Now, I'm logging correctly using SSO, but I have problem with eSignature Approval.

Notes:

I've just activated Force AuthnRequest in IdP Properties and I loaded Service Provider metadata on IdP.

Into console of my browser (in this case Firefox) I have this error:

Load denied by X-Frame-Options: https://idp.ssocircle.com/sso/UI/Login?module=peopleMembership&HosSUP=true&ForceAuth=true...

Thanks,

[Gaetano De Mitr]

I resolved using a plugin on Chrome to skipe x-frame options (but it's correctly for test...)

Now I'm using SSOCircle into my development envoirement.

Someone knows how to skip x-frame option on SSO Circle?

Thanks,

[Karlie]

We are currently also seeing a white blank screen, could you explain how you resolved this?

[nimerkawwa]

Here is an article on the HI that talks about that:

https://hi.service-now.com/nav_to.do?uri=%2Fkb_view.do%3Fsysparm_article%3DKB0623826

[Jim Coyne]

I know this question is old, but I thought I'd share some insight.

We have E-Signature working with Azure AD SSO in Paris at the moment.  The important part is to make sure your approvers have the "approver_user" Role.  Otherwise you'll get the authentication window trying to open up in a GlideWindow instead of a separate window.  This is what you get WITHOUT the "approver_user" Role:

And WITH it:

EXTREMELY misleading.