ETA | Incident Colour Change
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‎08-02-2019 05:28 AM
Hi there,
We've recently implemented ETA times in our Incident Managements and I'd like this to be highlighted when the time approaches:
As you'll see bellow, the ETA (last column on the right) represents a time which an update must be provided by to the user.
What I would like to do is the following:
ONE hour BEFORE the ETA expires - the entire row text turns orange.
30 minutes BEFORE the ETA expires - the entire row text turns red.
Can somebody please explain how I can do this.
Thank you.
JP
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‎08-02-2019 08:31 AM
Simple way would be to use Field styles on Task_SLA table or the table from where the ETA comes.
Then put the condition inside the value field
NOte : Best way to do this is create the filter first and then copy that filter value and paste it with javascript like below
javascript: your query
style : the color you wanted
I am attaching the example snapshot so you get the clue .
Mark my ANSWER as CORRECT and HELPFUL if it helped.
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‎08-20-2021 07:27 AM
can you explain in brief?
I do have a record producer on service portal and I want to calculate ETA. how to do that ? can you help me ?