Event attachment.deleted

[dhale]

Out of the Box the Event "attachment.deleted" is triggered when an attachment is removed from a ticket. The Parms it returns are the table name and the ticket's sys_id. Since it deletes the sys_attachment record related to the attachment, the file name removed from the ticket isn't available.

I have a requirement to update the ticket's work notes when a file is attached, opened or removed from a ticket. The attached and opened requirement isn't a problem. The removed requirement I can provide that a file was removed. But not the file name.


Has anyone had this issue? Does anyone know of a workaround so I can get the name of the removed file.


Dave

[Mahira]

There is a ui page 'attachment' which contains the functionw hich is called when remove is clicked.. May be It should be possible to manipulate this page to achieve your funcitonality

[Mahira]

Hi..This comment comes a bit late.. I could achieve this by writing a business rule on the sys attachment table...

For example for tracking attachments on incidents.. see screenshots