Hi Team, When we clicking on Request Approval button in Standard Change Template, receiving below error in prod. when we are doing this in Test, we are able to do Request Approval, Approval is also Triggering
Hi SN folks,I'm observing this behavior in my recent Zurich release instance, Scenario: While sending email to a user in Users table, while the user is inactive. But the same is sending in non Zurich release instancesDescription: I'm triggering an em...
I received a requirement to make all fields on a task 'Read Only' whenever it is assigned to a specific Assignment Group. I managed to implement this using a Client Script; however, the 'State' field remains editable. Does anyone know why this might ...
Hi, I’m planning to take for the CIS-ITSM certification exam. Is it mandatory to complete the CIS – Data Foundation exam before taking CIS-ITSM , or can CIS-ITSM be taken independently?Are there any prerequisites or restrictions regarding the order o...
OverviewThis article describes the configuration that ensures end users are redirected to the SSO Login Page after signing out from the Employee Center, instead of the standard username/password login page. Requirement:When an end user signs in to th...
Hi Team,I’ve installed the Guided Self Service plugin in my DEV instance. After activation, I’m unable to find it in the Application Navigator—typing “Guided Self Service” returns no results.Interestingly, in my PDI, the same plugin shows up in the n...
By mistakenly deleted remote instance(sys_update_set_source ) record. I unable to recovery it. 1.I have checked in deleted records and delete recovery table table it is not found.Please help me how to recovery that record
Hi All, I need to include the Risk Assessment link in the OAM approval notification .Here is mine script,but it is not working,tried in backgriund script,it is working. (function(current, languageForApprover) {var approvalACHelper = new sn_ms_oam.App...
Hi Team, We are facing an issue with list simple component in UI builder. We have added the this component in the new landing page and we have given request table. we want to show only 'x' group requests in this landing page. so we have added the fil...
Hi All I have used a Onload client script before to hide "choice" options based on the value of another field, but for some reason I cannot get it to work. The Script is set on the task table as I want it to operate on both Incidents and RITMS. Our s...
Hi Community, For one of the catalog item, approvers are not showing in RITM. But in workflow its taking approvals are approved and going to next step in workflow. How to get the approvers in ritm ? Regards,Tulasi
Scheduled data import is not importing at the scheduled time but working when we click on execute now. Please help me on this. Thanks in advance.
Hi Team, Please help me in how to restrict adding same items multiple times in cart on service portal. I have added this below business rule with advanced condition but no working
Hi All, I was wondering how can i redirect non logged in user to SP login page when they are trying to access the KB URL direct. At the moment they get below messageIdeally i was planning to get user logged in and then send to the KB article they wer...
I have a catalog item that triggers subsequent catalog tasks if the user selects the options.We’d like to add inbound email as a trigger for this catalog item. What’s the easiest way to parse the email and create an RITM?My Email sample:Subject: Onbo...
