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Meeting CAB in SOW

We're testing the Meeting CAB feature in our lower environments. The application installed successfully, and we've confirmed all scripts and installation files are present. However, the Change Advisory Board list isn't appearing in our SOW. Latest pa...

Shawn34 by Tera Contributor
  • 372 Views
  • 1 replies
  • 0 helpfuls

Email Reply Separator not working

I have to trim the incoming email data and remove signatures & logos. I have created an Email Reply separator to filter out everything after "Regards" but it is not working. I am attaching screenshot of the separator I have created. Please guide what...

ankita1506 by Tera Contributor
  • 898 Views
  • 6 replies
  • 0 helpfuls

Remove SLA

Hi.. we created a new assignment group (let's call that Cloud Team) but there should not be any SLA attached to that group. Additionally, there should be no SLA obligations for our queue, even if cases are transferred from another queue after a delay...

rahulchhibb by Tera Contributor
  • 195 Views
  • 1 replies
  • 0 helpfuls

Scheduled email of report

   I created a scheduled email of report which runs every 12 hours.It should send email if there are no records created on interaction table for past 12 hours.If any record is created on interaction table in last 12 hours,then no email should be sent...

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paraspuri by Tera Contributor
  • 304 Views
  • 3 replies
  • 0 helpfuls

SharePoint Online Search Connector

Hi experts,we are setting up SharePoint Online Search Connector and need some clarity on one of the things. We are following the prod documentation. Setting up the SharePoint Online Search Connector (servicenow.com)Graph connection form (servicenow.c...

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si21 by Tera Guru
  • 478 Views
  • 2 replies
  • 0 helpfuls

Empty Error Message in Import Log

Hi, Can someone help with the empty error message while loading the data using scheduled import. I am getting this error for some classes. example : cmdb_ci_netgear  

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GautamiK by Tera Contributor
  • 269 Views
  • 4 replies
  • 0 helpfuls

Contextual search for pi

Hi, I want to use contextual search for pi. The thing is in contextual search its only showing the default solutions but not the ones I created. And I'm trying to implement it but nothing seems to work. Can someone please help me out with this. 

SeershikaM by Giga Contributor
  • 178 Views
  • 2 replies
  • 0 helpfuls