Resolved! Create new change page
Hi,Does someone know from there is page is configured from ? Change->New-> Create new change request page
Forum Posts
Resolved! the activity filter is not showing the changed values on outage form
Hello All,for the activities i have added activities filter also the fileds ae added also even the property involved for this is also having values.But if i change the values on that form it shows but if i reopen the same outage record once again it ...
Need to update a field on approval table in every workflow and flow designer
Need to update a field on approval table in every workflow and flow designer. Could you please let me know any easy way for this.
Resolved! How to update a variable under catalog task from the flow designer
Hi, We have a requirement of creating a user record on sys_user table from the flow and user id from that user record should be populated on one of the variables under catalog task. How do we populate the variable value on catalog task from the flow ...
system property glide.hub.process.sync.jobs.inbound.subflow.execution_time
currently the value of the system property "glide.hub.process.sync.jobs.inbound.subflow.execution_time" is 30000, but we want to increase to 60000. Will there be any issue here. Please help
Change Management
I want to learn Change Management from end to end comprehensively.. What are the sources?.Can anyone please provide me with relevant sources?
Email details not visible on the RITM activity stream
Email details not visible on the RITM activity streamCheck under the filter funnel, the checkboxes of email autogenerated and email correspondence are already checked.
How to create these 2 Indicators for Performance Analytics? Average time and Average age
Good morning.!I have requirement to create 2 indicators for Performance Analytics? We already have average time to resolution in our Dashboard/Report. We also want the below.Requirement:- Average time tickets stay unassigned as they enter my group. (...
what is best way to create report to get survey response in report along with all type response
Dear All, I am looking for to create a report to get all survey response in once report like we have one metric called - Incident surveys where we have 2 question - 1- one question have some emoji where value are - happy, satisfied, very satisfied...
TRack history
We would like to know if we can track who added / removed Sections from Change Request Form Layout ? its not available in Show Versions Couple of sections has been removed in prod
Resolved! ACL issue on new table
I created a custom table.One of these fields is a reference field on a catalog item.When a non-admin tries to submit the form, the reference field shows 'no matches found'.I have created a read ACL and added the itil role, but the result is the same ...
BLOG : ServiceNow ACLs
ServiceNow ACLs: Understanding "Decision Type" – Allow If vs. Deny Unless & Precedence Rules Ever wondered how ServiceNow decides who gets access to what? One crucial setting in Access Control Lists (ACLs) is Decision Type, which determines how acce...
How to create these 2 Indicators for Performance Analytics? Aged Incidents & Aged SCTASKs
Good morning.!I have requirement to create 2 indicators for Performance Analytics? Indicator 1: Aged IncidentsCriteria: Older than 30 days and state is one of: Open, In Progress, or On Hold.Indicator 2: Aged Request TasksCriteria: Older than 90 days ...
Resolved! Interaction Record Created by the Guest Account
I have an issue whereby a number of interaction records are being created by the 'Guest' account.However, the user who initiates the interaction via the chat icon is logged in and is authenticated.This issue appears to be intermittent.
I Knowledge Management "Similar Articles" showing empty
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