In the password reset request table, what happen to the In Progress status?

Hi guys! In the password reset request table, what happen to the 'In Progress' status? Do we need to change these to 'false'. Thank you!  

Displaying New Field from another table in List View

I do some simple admin work as a part of a push left initiative to take some work off of our admins and developers hands.  This seems like it should be simple, but is not turning out to be so. I have added a field on our asset form to display a subcl...

How to auto-resume an SLA after 2 business days regardless of conditions?

I've a requirement that when an SLA is paused we'll wait 2 BDs and then resume it regardless of it's resume conditions We pauses the incident when the state is set to on hold and the.on hold reason is awaiting for caller's information but we won't it...

ITSM Scheduled Maintenance: Monthly Freeze / Blackout Period

ITSM simulatorConfigure monthly freeze/blackout periodwell ... i was convinced i had this one correct, but i keep getting a validation error regarding the schedule and if all CI classes are included.I modified some values in the scheduled to validate...

Need help on date calculations

I have a requirement to trigger a notification on a contract's end date minus the notice period minus 30 days.I am free to implement this however, so I figured to create a flow for this which runs on a daily schedule.However, I am having difficulties...

SLA Attaching on US Holiday Despite Schedule Exclusion

Hi Everyone,I’ve configured an SLA on the Incident table with a schedule of 8 AM to 5 PM on weekdays, excluding US holidays. Today is a US holiday and correctly appears greyed out in “Show Schedule.” However, when I create an incident that meets the ...

Parallel Group Approvals from List Collector in Flow Designer Not Working

Hi everyone,I'm working on a Service Catalog flow in Flow Designer triggered by a Requested Item (sc_req_item). Here i want to get the parallel approavls from the approval groups .I have a List Collector variable called related_services that stores m...

How to transfer Html documention in ServiceNow

I was just wondering if someone can help me. So, how can one transfer HTML-based documentation database into ServiceNet Documentation Module, which is Knowledge Management? Because when I viewed the platform, it doesn't support direct import of HTML ...

Issue with Adding/Removing Users from Group

Hello Community,   I’m encountering an issue when trying to add or remove users from a group. I receive an info message, but even after waiting for a few minutes, the changes are not reflected in the group.   Could you please suggest a resolution for...

How to automate a report if there is no scheduling enabled ?

Open Record in New Tab from Context Menu in Service Portal

Hi All, I’ve created a context menu on a table in the platform view. When a user right-clicks a record, the option appears in the context menu, and selecting it opens that record in a new tab.Now, I want to achieve the same functionality in the Servi...

Strategy for Code Promotion?

We are just beginning and need a formalized way for enablement leads to request update set promotions.   What are some strategies?Should this be a Catalog Item Request or a Change Request?What are some options for keeping Stories and Update Sets asso...

LIST COLLECTOR Type Variable Dynamic filter for Catalog Item

Hi, I have a requirement in servicenow. please help me.there is a Catalog Item "A", there is a List Collector Type variable "Location" referencing cmn_location Table from "Variable Set" and displaying 10 locations in "A" Catalog Item.now I don't want...

Compare date fields.

I have one date field on “dmn_demand” table and other on “dmn_demand_task” table.The field “Planned Start Date” on Demand table should not be after “Due date” on Demand Task table.