Event in Queue State not Processing

[Toms V]

I have a custom field "U_scheduled_date" in customer Service case table. I   need to create an event that needs to be fired before 3 minutes of the date time value in the custom field. I have created an event that is currently being queued but the event always stays in ready state and its not processing. Below is the code i used

var gr = new GlideRecord('sn_customerservice_case');

gr.addQuery('sys_id',current.sys_id);

gr.query();

if(gr.hasNext())

        {

                while (gr.next())

                        {

                              var newdate=   current.u_scheduled_date.getDisplayValue();

                              var gdt = new GlideDateTime();

                              gdt.setValue(newdate);    

                              gdt.addSeconds(-180);

                              gs.eventQueue("sn_customerservice.DOB_Update_Case_Sched", gr,   gs.getUserID(), gs.getUserName(),gdt);

                        }

        }

Any idea whats the issue here is? Can any of you guys help please?

Thanks,

Tom

[bernyalvarado]

Hi Tom,

In order for the event to move into a "processing" state there needs to be a routine/functionality that picks it up from the queue and actually start processing the event. For instance, the most common form is a notification based on the event.

Thanks,

Berny

[sergiu_panaite]

Toms,

Your event add, gs.eventQueue uses last parameter as a date (gdt), this will make the event stay in the Queue forever.   Remove the gdt value, if you want to have it in the default queue.

[bernyalvarado]

Hi Sergiu,

That sounds interesting. I haven't seen that constraint before. Which functionality within the platform will prevent to process an event entry with a date entered as one of the parameters?

Thanks,

Berny

[sergiu_panaite · Accepted solution]

Hi Berny,

I didn't say this is a constraint. If you look at Toms post you will see that gs.eventQueue is under this form:

gs.eventQueue("sn_customerservice.DOB_Update_Case_Sched", gr,   gs.getUserID(), gs.getUserName(),gdt);

The function call is done with 5 parameters out of which last argument value is a date object rather than a queue name. In his screenshot you can see queue contains a date rather than either being empty or containing a specific queue.

Here:

https://developer.servicenow.com/app.do#!/training/article/app_store_learnv2_automatingapps_jakarta_...

Hope this clarifies your question.