Event in Queue State not Processing

[Toms V]

I have a custom field "U_scheduled_date" in customer Service case table. I   need to create an event that needs to be fired before 3 minutes of the date time value in the custom field. I have created an event that is currently being queued but the event always stays in ready state and its not processing. Below is the code i used

var gr = new GlideRecord('sn_customerservice_case');

gr.addQuery('sys_id',current.sys_id);

gr.query();

if(gr.hasNext())

        {

                while (gr.next())

                        {

                              var newdate=   current.u_scheduled_date.getDisplayValue();

                              var gdt = new GlideDateTime();

                              gdt.setValue(newdate);    

                              gdt.addSeconds(-180);

                              gs.eventQueue("sn_customerservice.DOB_Update_Case_Sched", gr,   gs.getUserID(), gs.getUserName(),gdt);

                        }

        }

Any idea whats the issue here is? Can any of you guys help please?

Thanks,

Tom

[sergiu_panaite]

For events there is an extra field called "Process On". It usually contains same value as Created On field (same date/time). I am trying to understand if the process on is not in the future. See below example:

[sowmyab]

Yes it's same

[sergiu_panaite]

Are these custom events? Have they been registered?

[sowmyab]

YEs its custom events..

[sergiu_panaite]

So if they are custom events:

- are they registered?

- is there a script action to process them?