Event triggered, but the state is going to error.

[Nagendra11]

Hello Everyone!

i have  a notification which should trigger when the event is triggered. The event is triggering with a business rule. Have checked and the business rule is working fine and the event is being triggering. But in the events log if i check, the state of the triggered event is in error state. So the notification is not being generated. So can any one tell me why the event is going to error state?

Business rule configured.

Notification:

Please let me know if anything is not configured properly.

Thanks in advance.

[Ankur Bawiskar]

Hi Nagendra,

error state is set when something wrong with event parameters.

can you share the updated code?

Regards

Ankur

[Nagendra11]

Hi Ankur,

I need the delegate's name so, i am giving current.delegate. Also i tried gs.getuserID() too:

Regards.

[Ankur Bawiskar]

Hi Nagendra,

Did you check in logs 3rd parameter is delegate user sys id or not?

also check whether delegate user has email id populated, is not locked out and is active true

debugging stuck emails

https://community.servicenow.com/community?id=community_blog&sys_id=f0dc6665dbd0dbc01dcaf3231f961955

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Nagendra11]

Hi Ankur,

Yes, Delegate's sys_id is being populated and the user is active too.

Regards.

[Harsh Vardhan]

can you add current.delegate.toString() or current.delegate.getDisplayValue() in your eventQueue() 

because 3rd parameter should be string.