Exclude some groups from SLA notification

[Luiz Lucena]

We have a requirement to exclude some Assignment Groups from receiving SLA warning and SLA breach notification.

Not all groups here have SLA defined so we need to exclude those from receiving the notifications.

Tried with this condition in the "When to Run" step, however it passed through and a notification was sent:

Does anyone how to prevent this notification to be sent when assignment group starts with Fusion?

Thanks,

[Luiz Lucena · Accepted solution]

That's true, Carl.

Now is working like a charm, I've added an IF condition which is checking the task.assignment_group if the group name starts with Fusion, go straight to the end by passing all SLA's notifications. If that evaluates to false, then follow the normal process.

Thanks again, Carl.

[Carl Fransen1]

Thanks for posting your fix....!

[Mounika30]

Is there any other way without modifying the workflow?