Hi, I've created some ACLs on a new CMDB class so that ITIL role cant insert, update or delete record in that new class table. What's really weird is that its still allowing users with ITIL role to actually perform those actions in the Agent Workspa...
Hi, we have one variable set with 7 variables, in those 7 variables, we need only 5 variables as separate variable set so we deleted those 5 variables from existing variable set and created a variable set with those 5 variables again and used in diff...
Hello Experts, I am stuck with thie below issue Affected CI 'Add' button to be visible on New and Assess state of Change Request and always visible to users having Change_manager role . There is a script include ChangeProposed responsible for this ,...
Hi All, I'm planning to Install Performance Analytics Plugin and already subscribed the ITSM Pro License earlier. Just wanted to know which Plugin should I need to install- 1. Performance Analytic - Premium (com.snc.pa.premium) OR2. Performance Anal...
hii all, my requirement is in the company table, employee field is non-mandatory only for the program manager. how to make this
How to create KEDB and what types known errors need to create in KEDB
We have a public knowledge base, that works fine on an old style portal. I would like to show KB articles to public so unauthorized users can read them. Using a UI page build with UI Builder. I have searched around and the only posts I can find are ...
Hello, We have upgraded the post production environment from Quebec to San Diego. Has anyone experience the following error message when booking an walk-up appointment? For further information, the error only appears when setting the appointment ty...
hi guys, I was given a sys_id but I do not know which record it is for. Is there a way for me to know which one is it? Where are now using a San Diego version of SNow
So there is a custom app with a custom app table. ACL's are setup to allow access to modules, list, form. But if someone gets the URL to a record on this table, they can go to the record (form) and it loads an empty page with empty section tabs. Why ...
I want to create report on all catalog items and respective approvers for the catalog items. Can anyone help me out with this?
I have 1 variable in a variable set. And this variable set is used in 100 catalog items. For 1 catalog item, "help text" in a variable(requested for) should not be there.
I would like to understand how to print out a form in ServiceNow.
I am working on a catalog item where one of the variable is a list collector. I want the values in the list collector be ordered by the 'Order' column but it does not seem to work. Any ideas?
Getting a issue where when creating any new fields either on the table itself, Designer, or Form layout after you hit save the field gets created but it reverts to a empty label and does not show on the form. unable to create any new fields now due t...