HiI have created a simple survey to be triggered when an incident state changes to resolved.The survey gets generated when the trigger condition is met.However, the email notification is not working - I have checked the email logs and cannot see the ...
Hi All,we recently upgraded Rome to Tokyo and noticed OOTB new workspaces available.We want users to continue using agent workspace until Service operation workspace setup is completed.How can we disable service operation workspace and redirect users...
Is User Presence available in Agent Workspace? When we moved from our legacy toolset to ServiceNow one of the features most appreciated by our Service Desk was User Presence which enabled them to see if another agent had was already triaging an inci...
For audit purposes, I needed to know what applications are actually installed on an instance, and bonus for usage.My first stop was the Instance Usage module which gave me Application Usage Overview and ServiceNow Store Usage Overview. These seem fin...
A Subflow in flow designer is presenting this error sporadically, im not sure what is causing it, there arent any empty fields that could be causing the Null Pointer Exception, the flow is pointing to a catalog task Flow Designer: Operation(Banner -...
Hi Everyone, Hope everyone is doing good!! I needed help in a variable attribute , i have referenced a variable to my custom table(u_xyx) and when i use the reference field in portal or native view i need to show only the u_product and u_ci field whe...
Hello Everyone, I have a requirement when requester clicks on the description "LINK" it have a target to open a record producer "Create Incident". I want to preset values with ""Urgency = High && Impacted Service = Access card"". Can you please he...
We have a need to run a weekly report that shows all open Task and Incidents for Fulfillers and send them an email for their items.
Hi all, I've found that the group members still don't have the edit ability to their on-call schedule even though the "rota_manager" role is granted to the group. I would expect that ServiceNow made it behave this way but haven't found any documentat...
How to write a client script to calculate impact and urgency so that priority should auto populate
Hi All,I have created a custom table in scoped application called "Service Desk Incidents" which is extended from Task table.I have a requirement for Auto Close these SD incidents after 3 business days(excluding sat and sun) of being resolved.I know ...
Hello, We have a scenario, we have one module called "my company data" and this module restricted with role a called(ex. sn_company_data) only the users with this role can access the module and we don't want to assign this role to anyone. Now once a ...
Hello Experts,I was working on one issue which is about Creating a Variable which should be "Drop Down" kind of Variable with 9 options only . But User should be able to select one or more choices at a time. If you check, In "Drop Down" type of vari...
Hi team,How to write script rest API to fetch variable values in another instance.Like we have dev and test instance.I need to show the dev variable values in test instance. So how can I do this using scripted rest APIs.
Hi I am wondering if there is an easy way of adding, the already defined "my teams work" to the overview. So that final result leaves me with 6 cards instead of the 4 cards. Have tried adding extra cards and overriding the SowIncidentLandingPageUtils...
