Notification to trigger on every 30,60,90 days
Hello everyone ,I want to trigger notification on every 30,60,90 days from start dateCan anyone help me on this>Thanks & Regards,Rohini Vibhute
Forum Posts
How can I add the playbook option on the Service Operations Workspace Incident form?
Hi, Can you please advise on the below.How can I add the playbook option to the tabs or contextual side panel within an incident form, on the Service Operations Workspace? Thanks in advance.
Resolved! System settings - Notification preferences
Hello,Does anyone know where I can configure notification preferences globally, in essence I want to make some email notification optional to subscribe to however no luck so far. As usual its probably something really simple.
Resolved! How to use Reports to show incidents opened and closed using a line graph
As the title says, I want a line graph or a bar graph where I want to represent incidents opened and closed week-on-week. It should look like something in the image below. The blue line represents the incidents open week-on-week. The orange line repr...
Resolved! how to update field if related list updated with record
how to update field if related list updated with record.I have one form on that having related list from other table.when that related list updated with record then I have one field on current form which should get updated.how to achieve this?
Query/Script to add user to group based on field in sys_user table
Hello, In our sys_user table, the department field changes frequently. I'd like to have a user be added to a group if department = x, but also have a user be removed from a group if their department changes from x to something else (y). I am fairly n...
User Criteria Not Working (San Diego)
I am developing a scoped application for a client. I have two record producers on the home page of a Service Portal.I am trying to configure the record producers to be visible only to certain specified groups or roles.I have created user criteria an...
What is this pop up I am getting when I logged in.
When I logged In I get this pop-up. What is meaning of the below pop-up. Is this error ? Can I stop this from coming? Thank you in advance
How to add tool tip for a widget button
Hey everyone, i need a helpon my widget there is modal window and a submit button also (attaching screenshot)Now, if someone tries to click submit without filling some text in additional comments, there i want tootip like "Comments are Mandatory". i...
Encrypting attachment while inserting or updating a record
Hi All,I have configured encryption context and running the script https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/script/server-scripting/concept/c_EncryptionScriptin… as per the doc. But this script works only when running from ...
How to Get the document_id In Flow
I want to create the apprvoal{sysapproval_approver}table in flow.but the Approving(document_id) field value that how to get match?
Resolved! Roles docs required
Hi All, Need help for the below.!I need list of OOB roles for the incident and problem and change and knowledge managements. Does anyone share me reference links or docs Thanks in advance
Resolved! Add worknotes date and time into incident field
I created "Additional action" custom field on incident form. Now i want to autopopulate the worknotes field date and time value into the "Additional action" field.When we post something in work notes or additional comments that post shows date and ti...
Good examples of self service Portal and service Catalog category/sub structure
Looking to revamp our Portal we realize that we need to keep in my end user experience for searching requestsCan anyone provide good examples of self service Portal and service Catalog category/sub structure?
How to add Module in Service Operations Workspace
Hi All,I need to add module in Service Operations Workspace same as we have in Agent workspace. In Agent workspace I can see all list modules by clicking on Configure Workspace but in Service Operations Workspace I do not see like this. Please help ...
