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Forum Posts

Inbound action to update Assessments

HI   I am developing a smiley survey response. I am using surveys and assessments to do the same.   The survey is sent and the user receives the emails like this.  User clicks on a image and an inbound action is triggered to update the assessment   ...

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Kumar96 by Tera Contributor
  • 3059 Views
  • 5 replies
  • 0 helpfuls

Lab Instructions for Service Portal Fundamentals Course

Hi folks, I am going through https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=3d87783fdb558d50454eb0a239961970.  I was not able to find the instructions for the labs. In a few videos, the instructor very briefly showed instruc...

Yiyang Ma by Tera Contributor
  • 5924 Views
  • 7 replies
  • 3 helpfuls

Resolved! Need to filter out the records updated by particular user

Hi, I need a favor,  how we can filter out the records updated by X user and the update done by this user is only on state field and on a Y date.Like if I use the filter option updated by is X and updated on is Y date then all records updated by that...

suuriya by Tera Contributor
  • 3394 Views
  • 3 replies
  • 2 helpfuls

How can I copy agent chat transcript to incident work note?

Is there any way to copy the interaction transcript to the Incident work notes? I tried the below-mentioned code in create incident UI action on interaction table and not working. And I am also trying to move the attachments attached in the chat to i...

Resolved! Mass Edit Knowledge Base Files

I have a large list of knowledge base files that require the same modification in each (appending something to an href tag).Is there a way to mass edit this specific list?

josephtucker by Giga Contributor
  • 5049 Views
  • 8 replies
  • 11 helpfuls

Resolved! Standard ticket configuration - Actions

 Hi All,In Service portal/ employee center, when end user click on My Requests - He will be displayed the 'Actions' to Resolve. We can configure the Standard ticket to be displayed for particular users. We have a custom field called 'Requested for' o...

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Talya by Tera Contributor
  • 4014 Views
  • 4 replies
  • 1 helpfuls

Resolved! Line break in g_form.showFieldMsg?

Hi All, I need to display a info message under a field. I have used g_form.showFieldMsg for that. The thing is i need to display messages in next lines. I have searched in community and came to know that line break (\n) is not supported in fieldmsg, ...

Sriraj V by Tera Contributor
  • 7091 Views
  • 5 replies
  • 8 helpfuls

Variable not showing on form in the Portal

I have a variable set used in several items on the Portal to auto load field relating to the logged in user. When testing one of the fields does not populate on the form but if I submit the request without changing anything then the variable does pop...

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Pam Walker1 by Tera Contributor
  • 1244 Views
  • 6 replies
  • 0 helpfuls

Email notification for behalf of user

Hi Team,  I have created below script to send notification with Hyper link ( on incident and Request), but when ITIL user raise request on behalf of  user, but the end user getting back-end link instead of sp link, I would like to add behlaf of condi...

B Ashok by Tera Guru
  • 862 Views
  • 2 replies
  • 0 helpfuls

User Criteria for admins

Hi Community, I have two user criterias:1. I want to show my catalog item to a specific group. (Its working fine) I have added this group in available for.2. I want to hide my catalog item from admins. Its not working, i have added admins group in no...