Field label not showing up correctly. Field label is showing up as the column name. Field is a new field added to a extended custom table.

[timothy_hamano]

in my DEV instance I created a new ticketing application.     It was all created in a update set, it was tested and working exactly as designed.   I completed the update set and transferred it to my PROD instance . . . I do not have a QA instance.           When   I started testing the PROD instance of the new application,   the form view looks correct, but some of the fields on the form are show the field column name,   not the label that it is supposed to be showing.       I will attach a few screen shots.

from the DEV side:  

from the DEV side from the form

what shows up in my PROD side:

what shows up in PROD on the form  

when I right-click and 'personalize label' I get:

[urmilla]

Hi, Recreating fields with different column names worked. Thanks

[Anurag Tripathi]

Told you...i have been burnt by this before and since then i am always extra cautions while creating dictionaries. under no circumstances i should delete them, and if i have to then go with a new column name.

[urmilla]

True.

I was wondering if in cases as such, cloning from the instance where the dictionary entries aren't corrupt to that where we observe the issue would be a quick remedy.

[Anurag Tripathi]

You can try that actually. But again i thing there still can be issues. Lets hope we don't face it

[nireeshareddy]

I had the similar issue when I tried to create a custom field on a table.

1. Check the sys_documentation table for the new label.

2. If you have the label but still the column label is empty then clear the cache https://<your_instance>.service-now.com/cache.do

3. You can also try logging into some other browser and you will be able to see the column label.

Please make sure that your new column label is existing in the xml record.