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05-01-2025 02:43 AM
Hi Everyone,
we have implemented a field on RITM level but when end user changes the language of the instance to Norwegian from setting in the profile section, end user sees the field in English only which she should see in her Norwegian language.
I am not sure how should do this can anyone help??
Thanks!!
Solved! Go to Solution.
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05-05-2025 12:49 AM
Glad to know.
Please mark my below response as correct so that it helps other members
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-02-2025 03:21 AM
Hi @Ankur Bawiskar ,
I tried the same its not working as its giving me this error
can you please help!
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05-02-2025 04:58 AM
have created the same in the sys_documentation table for field as seen below but its not reflecting
as i change the language to Norwegian.
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05-02-2025 06:16 AM
Do this for your field and create new record into sys_documentation for Norwegian language
1) in the Label -> give Norwegian value for that field label
2) in the Plural -> give plural for that Norwegian field label
3) in the language -> use no and not nb
4) in the Element -> select your field name from RITM table
list of country code
List of ISO 3166 country codes
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-02-2025 07:50 AM
thank you for response , but when i am trying to change the code its giving me this reponse.
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05-03-2025 08:00 PM
you should create a new record in that label table and not override
It looks you are updating the existing record which is in english and hence system throwing error
Please create new record as per my details shared above
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader