SLA definitions is not working after meet start and stop conditions

[AparnaPoda12]

I have modified start and stop conditions to a SLA definition by adding group in the conditions. Afterwards, SLA not triggering. Can you please suggest solution for this
Ex: Initial start condition
Assignment group is Xyz and

Assigned to is not empty

Modified as
Assignment group is Xyz or

Assignment group is Abc and

Assigned to is not empty

[Chaitanya ILCR]

Hi @AparnaPoda12 ,

Please share the screenshots of your sla definition configuration

is the sla definition active

and is this how the condition is added ? if no try adding the condition like this

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[AparnaPoda12]

Hi @Chaitanya ILCR , @Ankur Bawiskar,

SLA definition is working fine before.

Please find the screenshot below:

Best Regards,

Aparna

[Ankur Bawiskar]

@AparnaPoda12 

start condition looks fine

are you sure all the 4 conditions are getting satisfied? i.e. Group, Assigned to and Source and Category?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AparnaPoda12]

@Ankur Bawiskar 

I created incident by satisfying all four conditions, bit still it's not triggering

Best Regards

Aparna