Field normalization vs Normalization data services

[Rakesh16i]

We would like to enable normalization plugin in our instance, but got little confused between the two types of available plugins.

Do we require both?

Regards,

Rakesh

[Chuck Tomasi]

They are not both required. Per the documentation...

Note: The Normalization Data Services plugin refers to a standard name as a normalized name and to a variant name as a discovered name.While the Normalization Data Services plugin provides services similar to the field normalization feature, it has several key differences:

• The Normalization Data Services plugin does not require you to manually set up the mappings from one name to another. If you like, you can add your own mappings to the set. However, you automatically start with extensive lists of common company names (normalized names) and their variants (discovered names).
• For Helsinki, the Normalization Data Services plugin applies only to the manufacturer field for configuration items and assets.

The Normalization Data Services plugin stores data in two tables. The Normalized Company Names table contains the list of normalized company names. The Normalized Mappings table contains the mappings between each discovered name and its normalized name.

[Rakesh16i]

Hi Chuck,

So can we achieve all the required things that "Field normalization" does with activating "Normalization Data services" plugin? Or as per below note will it only normalizes company name?

"The Normalization Data Services plugin helps maintain consistency for table fields that refer to a company name."

Regards,

Rakesh

[Chuck Tomasi]

Hi Rakesh,

I'm afraid I don't have enough experience with them to offer you a confident answer to your question. I'll defer to an SME.

[cloudyrobert]

The Normalization Data Services plugin downloads a list of company names and variants that ServiceNow has compiled so that you don't have to build all of these mappings on your own. It is much narrower in scope (just company names), but it is also deeper and requires less configuration on your part to achieve value. The Field Normalization plugin allows you to normalize values in a variety of fields/tables and does not provide a pre-compiled list of values and variants.