Field not showing for business rule action to set field value 'same as'

[Josh Ferree]

I'm currently following this guide to simplify incident requests: Record Producer Dependent Fields (Choices) - ServiceNow Express Support

I've run into a snag with setting the business rule to map the new subcategory field to the actual one for incidents.   When choosing the action to set field value 'Subcategory' to same as the new field I've made for this 'IT Subcategory' I am able to choose Subcategory, but IT Subcategory is not showing up in the second dropdown.   I've attached a few screenshots of what I'm seeing.

[amlanpal · Accepted solution]

Hi Josh,

My bad, I overlooked your first screenshot. Yes, indeed the field 'IT Subcategory' is a Incident Table. I am also able to replicate your issue.

To resolute this, please change the field type of 'IT Subcategory from 'Choice' to 'String'. I hope this will resolve your issue.

I hope this helps.Please mark correct/helpful based on impact

[Josh Ferree]

Thank you!   That did solve the issue of it not showing up in the choices list.

Now however, it is setting that field to the value instead of the label.

Is there a way to remedy this?

[amlanpal]

Hi Josh,

Might be you are aware about this, but this is the Default behavior.

Whenever you set Field1's value to Field2, it will always take the value of the field, not the name. In your case , I assume, you do not have any such choices available for Subcategory which matches the value of IT Subcategory. This is why this is coming as Blue Color. If any choice field value comes as Blue Color, that seems the choice which is been forcefully set by any server side script (Such as Business Rule, Web Service etc) and also the value doesn't present for the field in reality.

As per Remedy, you only can make sure that choices (the Values indeed) should match for both the fields.

I hope this helps.Please mark correct/helpful based on impact

[Josh Ferree]

Thank you, that cleared things up.

[amlanpal]

You are welcome Josh!