Hi Team, The instance data replication feature and assess how we can use it to transfer all ticket data (such as CMDB, incidents, changes, and service requests) from customer current instance to our Dev instance. The main points to clarify are:Can we...
Hello guys, the requirements is quire seems to be easy: If an Alert has come - > create an Incident. If on the same day same alert comes - > Update the Incident. So, I have an Alert rule creates Incident (using the OOB subflow cloned version of Creat...
Hi All,In catalog item there is an variable "Select the group" has 30+choices there is a chances adding more choices further also Requirement is that for every choice selection there will be an separate approval group approval should be trigger in th...
I created a flow and this is common for the 3 catalog items.Now I wanted to trigger approval to the approval group only for the two catalog items using that flow.Solution 1:Now I had the option to use if condition to trigger request item and then wri...
Hi Experts, I am trying to send the notification to the caller when the problem priority got changed,for that i have created 1.New event in event registry 2.Business rule 3.New notification.but notification are not triggered while priority changed.pl...
Hi,we are dealing with a Flow problem, when trying to have approval created.After RITM is created, it takes the Flow a moment before Approvals are created. However this leads to the field "Approval" being set as "Approved" - even though there are app...
Hi,I am trying to copy attachments from ctask to change, I am able to do it but I am getting duplicates of previously attached attachments on change request level as I add any new attachment,Here is the BR script:(function executeRule(current, previo...
Hi All,I wanted to hide Idea table for 1 group that group has ITIL role it is possible if yes let me know how?Thanks & RegardsKP
Team looking for below answer 1-how to link application service to business service ? also CI 2-how can business user create service catalog and not dependent on service now ?3-how does the system differentiate between a record and configuration ?4-h...
Can someone explain the purpose of below predefined function in business rules. (function executeRule(current, previous /*null when async*/) { // Add your code here })(current, previous);
Hi,I have a transform map which is updating groups table. I have a requirement where based on the condition I need to update the group name. But I am using group name as a coelesce field. Whenever I try to update the group name it gives an error : un...
Why is DOCS showing that rota_admin should not be used for new users as it is deprecated? https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/administer/on-call-scheduling/concept/roles-assigning-oncall.html As far as I can tel...
Hello Everyone,Can someone explain the problem lifecycle? I haven't fully understood its implementation, even after completing the module in the ServiceNow platform and watching YouTube videos. I would appreciate it if you could share some notes as w...
What is a Module ? 1.The functionality within an application menu such as opening a page in the content frame or a separate tab or window.or2.A way of helping users quickly access information and services by ltering the items in the Application Navig...
Hi All,Actually i am facing an issue, i have one "Look up select box" variable(Which software) , so when user submitted request with one of choice value (Lightroom, Canva, ShutterStock), then we need to send an approval to Manager . So here i have c...
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