Hi everyone, I have an OOTB ACL for the 'sys_email_client_template' table. See below: This is restricting based on the role. I want to keep this ACL but also create a new one to restrict users so they are not able to see records when the table is 'sn...
Hi,When we receive any emails in INC0001 form it is showing below image. so,How to expanding the width of the email context and removing the blanks(spacing) from both left and right?Do we need to increase in email template?Can anyone please help on t...
Can a user with the snc_internal role have access to incidents and requests assigned to the group where belongs to?I need to create access to these things without a wider scope.I wanted to do it using ACL but there is no such thing in the table as in...
Hi ServiceNow Expert,I have a request to delete records from the user table where the account is inactive, the employee status is 'terminated', and the last login was before 2019. There are approximately 14,000 records that meet these criteria.I used...
Hi All,I have schedule job which triggers a event and that event triggers a notification. The contains a email script.Now I want send notification to the users when review date of the records remains 7days or 14days away from notification triggered d...
How to get current logged in user and department and email in ServiceNow
When the customer replies to the RITM notification in email, the inbound action accepts the reply and updates the RITM. The RITM notification sees the update and sends a notification to the customer. I don't want the Notification to send email when...
Is there a way to customize the header search bar? My client has asked that when this filter is applied in, the search bar the conditional operator should not be ">=" but "*/contains" instead. HELP
How to hide the formatting toolbar for an html variable on catalog item? expected output is
What is the best way to provide agents with the knowledge they need to fulfil service catalog requests? Our agents handle these requests within the Service Operations Workspace. Currently, they must manually search for relevant knowledge base article...
Hi All, Very stuck here - we have a user who doesn't seem to be receiving engineer update notifications that other identical users in the domain (same roles etc.) are getting. Conditions below: Are there any obvious reasons that could lead to this i...
Good evening.!I have an Order Guide, where I have 1 Catalog Form (Maintain items - (which generates a RITM)) and 2 Record Producers which generates an Incident and a Generic Request.So, when I submit all together, no errors comes, and tickets are cre...
There is no Edit Translation button for catalog item in draft. Right now, we need to publish it first to get the button, but we need to have the translation in place before we can publish the catalog item.
I have a catalog item and a flow which I've assigned as the process engine. The flow itself looks at the data and determines which table the record should be going to, then creates the record. Ultimately the process serves more as a record producer ...
I have a requirement to enable auditing and add activity formatter for a custom table. But Im not sure if its correct to enable audit to all tables. Will it impact performance and storage space?Additionally, what are the factors I should consider bef...
