Hello, is there an equivalent to the IncidentState script include for change management? When updating incident state values (e.g. in a business rule), it is recommended to use "IncidentState.CLOSED" instead of '7'. Within change management I couldnt...
Hello We use Machine Translation to translate every article into Welsh. This means that the articles are linked and it is possible to 'toggle' between them from either the English or Welsh version of the article. However, we are receiving some reques...
How can I embed a platform analytics dashboard into a scheduled email as a PNG? Instead of sharing the dashboard as an email attachment, is there a way to embed the dashboard as a PNG to the email body? Thank!
My PDI instance is Automatically Redirecting to Appstudio instead default page. Does someone how to fix this. Its Yokohama release
Good morningI have been looking at this for hours and overcome a lot of upgrade issues to get here but i am stuck so hoping someone has an easy answer my tired brain isn't thinking of We are using the absolute API to pull data into service nowPre upg...
Hello all,I'm wondering if anyone working with #mobile publishing come across this issue? Issue When attempting to submit a new app request, the error message 'Failed to submit request: Submission failed due to an unspecified error. Please refresh y...
For a notification(email invitation) when triggers the email content is blank for some recipients while for others it is coming fine. Is there any known issue or any reason why this is happening.
Hi all, there is a html field and the filed value we are showing on portal. When printing the new lines are replaced with <br/> and I want to replace with new line in widget as well, but it is not working. But in when i troubleshoot in background scr...
Hi Everyone,I have Three Tables A,B and C. Table B has a field referring to Table A , and Table C has a field referring to Table B. Now I want the list of Matching Records from Table C as a Related List in Table A. I have created a Relationship Recor...
Why attachment is getting stored on ZZ_YYsc_cart_item not on ZZ_YYsc_req_item.Why attachemtn type variable is storing attachment on ZZ_YYsc_cart_item how to get it solve set to ZZ_YYsc_req_item table.
Hi Team, I implemented Advanced Work Assignment which automatically assigns incidents to available Agents. Now we wanted to implement Predictive Intelligence in same instance of serviceNow. Using predictive intelligence, it has to predict right cate...
Hi All, I have a mandatory reference field called 'Select Device' if there are no device records available, then None should be displayed, and user should be able to submit the form. Please suggest, TIA
Hi All We have notification configured for CI based on assignment group such that when any CI is related to change separate notifications are triggered to same assignment groups based on their association with different CI. Is there way to optimize t...
Hi All,I have a requirement, need to create the Asset report and in that report need to include the "Duration" option of the Asset stayed in "Pending Return". i.e., want to know how many days a Asset is in "Pending Return substate". Can someone help ...
Hi All, I have custom table in witch there are 2 approvals once 2nd approval approved after that 2 ritm ticket has been created witch is working fine now I want that in that particular RITM and sc_task table variable should come witch is not coming k...
