We have just implemented CMDB at our organization. We are currently only using ServiceNow Discovery. Most of my CIs "Created by" show up as MID-SERVER. Which is what we want. However, I have some that are "Created by" SYSTEM. What does System mean? W...
I have a requirement,If Recipient.manager = member of SNOW approval group [Approval - AD Tier 0 Account]--OR--If Recipient = member of SNOW approval group [Approval - AD Tier 0 Account] THEN show Tier 0 - Domain Admin Choice in the drop downIf submit...
The ultimate goal is to include a URL on each row of a report, which the URL is dynamically generated. Here is some background information. Report table: Requested ItemsReport criteria: Requested Items where the Item equals a specific Catalog Item (e...
Here I'm using List collector variables to add users to multiple groups by using flow designer action (script) I'm using below mentioned script in flow designer to add multiple multiple users to single group, It is working fine. But Now I want to add...
I have installed walk-up plugins and I can see there 2 application CSM Walk-up Experience and Walk-up Experience applications.What is the purpose of 2 different application?Can anyone give a explanation on this.
I have two reference fields on a form. one is platform and second one is CMDB. CMDB is on task table. platform field is getting data from data management table and CMDB is getting data from cmdb_ci table. data management table having a list field whi...
Hi , When the catalog item owner is trying to edit the catalog item in catalog builder, receiving the error "Record producer does not exists" error. There was an "Before" - query business rule in Catalog Item table to list only the catalog item's w...
Hello all, when case is assigned to "XXX" group in provider instance , Incident should be created with some default values in consumer instance. I am looking for help on below field mappingsfield map1: Case(provider) form, we have field called "u_ref...
Hi All,We have a requirement, in which we created a custom portal, and it should be visible to only particular users containing role "xyz". We are able to achieve this. But users with "admin" role without "xyz" role are able to see it. We desire to r...
Hi Team, I want to alert when Assigned To field is changed. For that I have written onChanage Client Script on Assigned To field.______________________________________________________________________function onChange(control, oldValue, newValue, isLo...
How can we search for keywords inside the pdf attached to knowledge article for searching articles?
Hi, OOTB with the Ownership Group functionality enabled, the article approval is only triggered to ownership group members and not the Knowledge Manager and Owner, if the Ownership Group field is filled in the article. Is there a way to trigger the a...
We encountered an issue, where non itil users are not able to editi variables of RITM in Service portal view, actually we are sending a notification to users to modify the variables of RITM, here when ITIL users clicks the ritm link, it is redirecti...
Hi Team, We have a requirement to configure workday to-do tasks on ServiceNow portal. I am new to integration, please guide me achieve this process. I have found the below docs but didn't help me much. https://docs.servicenow.com/bundle/utah-employee...
Hi, I am facing issues in clearing a value on two variables inside my variable set using a client script. One of the variable is a Select Box and another is Date/Time. It is working on reference type but not on these two types.
