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Maintenance Schedule in Change Management

Dear Experts.  I have a list of maintenance schedule and when I schedule a CI which is in the maintenance schedule it checks all the maintenance schedule inclusive the one that has the CI assigned . Is there a way to limit only the specific maintenan...

Nilanjan1 by Mega Sage
  • 508 Views
  • 3 replies
  • 1 helpfuls

Set the specific user in the list collector in the catalog item.

Hello Everyone,I have a list collector field taking sys_user table. I have written a script include with the specific assignment group and all the members are getting populated in the form as expected. But now I have a requirement where I need one sp...

Supriya KM by Tera Contributor
  • 268 Views
  • 1 replies
  • 0 helpfuls

Change Risk assessment is blank

In my sub prod environment I have change risk assessment working correctly. In test environment the pop up risk assessment is blank with no questions. See attachment. I have changed the change states by adding a new state and re-configuring the order...

johnrob18 by Giga Guru
  • 2571 Views
  • 6 replies
  • 0 helpfuls

core_comoany records

Hello all,I have two records named as ServiceNow HelpDesk and ServiceNow Helpdeskwhen try to delete both records I am getting error like"Deleting ServiceNow HelpDesk is not allowed because it is referenced in record ServiceNow HelpDesk within the Sof...

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shashi123 by Tera Contributor
  • 291 Views
  • 1 replies
  • 0 helpfuls

Archiving related record issue

I am trying to archive the service requests. request->RITM->Task. Created an archive rule for request and then created archive related records for request item. And also a reference table rule is created, which redirects to ritm archive with ritm rel...

Resolved! Project Task state is not getting Updated

Hello Community, I need help on this I have project which have project task under this project task I have 5 child project tasks now when I close 3 project tasks and cancel two project tasks the percentage of parent project task is 100% but the state...

sanathk by Tera Expert
  • 780 Views
  • 3 replies
  • 1 helpfuls

Resolved! Edit Form Context Menu: 'View' menu before form is saved

Hi all,I would like the 'View' context menu from the table 'sys_ui_context_menu' to be selectable in the context menu when creating new Changes, so that the View can be switched before saving a new Change. The menu is selectable in all phases except ...

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jan_hoeltje by Tera Contributor
  • 540 Views
  • 1 replies
  • 1 helpfuls

How to relate an incident to a problem?

Hi ,As Per my requirement i created a reference field in Problem Form which   refers to incident table.When i select any record from incidents in that reference field and click on save that incident should get relate to that problem and   in Related ...

Target table issue in Inbound email action

Hi All, we have configured an inbound email action for approval state change (Update Approval Request (New)).we are facing issue in instance field of emails log .it should be the "sysapproval_approver" table but it is coming as "change_request" table...

keval3 by Tera Contributor
  • 505 Views
  • 2 replies
  • 0 helpfuls