Hi All, I have created a new stage and added in the workflow in a catalog task but the issue is when the RITM comes to the point where the catalog task activity is running, RITM state is being set to closed complete but the stage is working fine. No ...
Hi,If i try to use the Order a catalog item(SP) step in ATF it is showing the error message, which means already data is present in the system, hence this error is showing, any possibility to rectify this. I can Resolve/Close this case then i can ru...
Hello,I hope you all are doing good..I have a Walk-Up portal Customization required.I want to implement 3 Buttons in the portal and each button being Dynamic. These buttons have to be created by me and If I click on a Button--> The next 2 options sho...
i need a report which show total time a change was in from new state to review state vs time it was on Hold
Hello,I have turned on 2 step checkout - so my agents can order items on behave of our customers.The problem is the drop down is greyed out & my agents can not change who the item is requested for.I do not have this problem(Admin).What am I missing?A...
Looking to integrate the ServiceNow Change Calendar into SolarWinds as a dashboard. I haven't found a way of achieving this yet ... hopefully someone can provide with the answer.Much appreciated#SolarWinds
Hi All,In change request we are attaching different files. When we trigger the notification on change request table only XL file should be copied to email and ignore other files. We tried email script which is not working. (function runMailScript( /*...
In My Incidents page, when I go into an individual incident, it is labelled 'My request' instead of incident. How to change or remove the My Request title in Service Portal?
Hello Team,Whenever I am submitting the Knowledge Feedback Task.The Task is assigning to Particular Knowledge Group Default Assignee. But the Requirement is The Assigned to needs to be EmptyCreated Client Script:Please Help me to achieve this.Best ...
HiI have a requirement to extract a unique list of users who are managers. Anyone familiar with this kind of request and ideas to? I am able to filter on manager!empty, but then not a unique list.
Hi All,I am customizing OOB form widget to include google captcha. In client controller, OOB uses $scope.submitting = true; which then send data to server. How can we include the google captcha response to the server so I can validate it? Thanks!
Hi Community, I want to use ITSM module for employee onboarding and offboarding as we are not supporting HRSD module for our customer. I know we can use order guide in this case. But employee onboarding and offboarding is happening in successfactors ...
Good Morning,I applied to Knowledge-Instant Publish Workflow to my It knowledge base but when i created an article for it it is not automaticlly Published i have to manually open the article and Publish it.Screenshots are attached below kindly look f...
In our ServiceNow instance, users with the ITIL role are unable to access or view the Problem Management application. However, admins can access it without any issues.Here are the steps we've checked so far:Verified that users have the ITIL role assi...