Field not showing for business rule action to set field value 'same as'

[Josh Ferree]

I'm currently following this guide to simplify incident requests: Record Producer Dependent Fields (Choices) - ServiceNow Express Support

I've run into a snag with setting the business rule to map the new subcategory field to the actual one for incidents.   When choosing the action to set field value 'Subcategory' to same as the new field I've made for this 'IT Subcategory' I am able to choose Subcategory, but IT Subcategory is not showing up in the second dropdown.   I've attached a few screenshots of what I'm seeing.

[sachin_namjoshi]

IS data type same for both fields?

You can use advanced section in your business rule to match field values.

current.u_subcategory = current.U_itsubcategory; // please use correct field names as per your requirement.

Regards,

Sachin

[amlanpal]

Hi Josh,

Please cross check that the field 'IT Subcategory' is in Incident ('incident') table. under the Actions tab you can only choose those fields, which are created in that table only.

I hope this helps.Please mark correct/helpful based on impact

[Josh Ferree]

It is indeed in the incident table, as referenced above.

[balaji_charapal]

When I check the OOB Subcategory they different because of this it is not showing you have to write code to manuplate the values

OOB SubCategory