Field not showing for business rule action to set field value 'same as'

Josh Ferree
Mega Contributor

I'm currently following this guide to simplify incident requests: Record Producer Dependent Fields (Choices) - ServiceNow Express Support

I've run into a snag with setting the business rule to map the new subcategory field to the actual one for incidents.   When choosing the action to set field value 'Subcategory' to same as the new field I've made for this 'IT Subcategory' I am able to choose Subcategory, but IT Subcategory is not showing up in the second dropdown.   I've attached a few screenshots of what I'm seeing.

1 ACCEPTED SOLUTION

Hi Josh,



My bad, I overlooked your first screenshot. Yes, indeed the field 'IT Subcategory' is a Incident Table. I am also able to replicate your issue.


To resolute this, please change the field type of 'IT Subcategory from 'Choice' to 'String'. I hope this will resolve your issue.



I hope this helps.Please mark correct/helpful based on impact


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10 REPLIES 10

As Amlan said if it is on Incident table only it will show.


You write advance script to set the values


current.u_subcategory = current.u_itsubcategory;