Field Type - Select multiple values

[kevwatson]

When someone is filling in a Catalog Item I want them to have the ability to select multiple options, however the current setup using "Select Box" only allows you to select one of the values.  Please can you tell me how this can be achieved? 

[kevwatson]

Unfotrunately not, List Collector and dedicated table seems to be the only way,

[Treva1]

How do you create the table?

[xiaix]

So here's what you can do.  Let's say you have a "Multiple Choice" that you want users to be able to select... go figure, multiple options.  We know ServiceNow doesn't have the ability (OOB) to allow this.

Pretend our catalog item variable looks something like this:

Well, all you need to do is #1, grab the sys_id of this variable:

#2, change the "Type" to "List Collector":

#3, click on the "Type Specifications" tab and choose Question Choice for the List table, and then type "question=" followed by the sys_id you just copied into the Reference qual field:

Save your changes and bam... you now have a list collector without needing to create a custom table to hold just a few values.

No, it's not the same as a multiple choice, but it's the only option we have at the moment.

[snowolper]

Awesome workaround and easy to follow your directions. Thanks!

[phillipisley]

I tried this and it worked great, however, I'm finding that some users do not see the options when clicking in the list collector box (in Service Portal). Were there any permissions type changes necessary to make this visible for everyone?