Field typeahead configuration

[GLewis5]

On the Incident form, when I start to type in the name of a Caller, the system brings up a list of users showing the name and email. Where is this list of fields (name + email) configured?

[GLewis5]

The ref_ac_columns attribute allows me to change what columns are shown for the caller_id field, but it does not work for other fields on the form. For example, if I set the ref_ac_columns attribute for assigned_to or for business_service, it has no effect.

Is there another missing piece?

[Community Alums]

Try to do remove cookies , logout , login and check again how it goes - let me know if it's not working

[GLewis5 · Accepted solution]

Here is the answer:

1. I needed to configure 3 attributes
1. ref_auto_completer=AJAXTableCompleter
2. ref_ac_columns=<semicolon separated list of field names>
3. ref_ac_columns_search=true
2. There was a Dictionary Override in place that was blocking my attributes. Instead of adding the attributes to the Dictionary record, I had to add them to the Dictionary Override record.