Field value getting cleared OnLoad

Ajay37 · ‎02-17-2021

Hi All,

I am populating Manager of user in opened_by field using script include and Glide Ajax. The opened_by field has logged in user by default. So I want it to work on both onLoad and onChange. The thing here is, for suppose user in opened_by field has no manager, and If I enter it manually and then save the form. The Value is getting cleared once the form is loaded. How to prevent it?

Script Include:

var userDetails = Class.create();
userDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    managerandtitle: function() {
var manager = '';
var title = '';
        var user1 = this.getParameter('sysparm_user');
        var gr1 = new GlideRecord('sys_user');
        gr1.addQuery('sys_id', user1);
        gr1.query();
        if (gr1.next()) {
            manager = gr1.manager;
            title = gr1.title;
			}
        }
        return manager + ',' + title;
    },
    type: 'userDetails'
});

Client Script:

function onChange(control, oldValue, newValue, isLoading) {
if (newValue == '') {

retrun;

}

var ga1 = new GlideAjax('userDetails');
ga1.addParam('sysparm_name', 'managerandtitle');
ga1.addParam('sysparm_user', newValue);
ga1.getXML(user_info);

function user_info(response) {

var ans = response.responseXML.documentElement.getAttribute('answer');
var ans1 = ans.split(",");
g_form.setValue('u_manager', ans1[0]);
g_form.setValue('u_title', ans1[1]);
}


}

Ankur Bawiskar · ‎02-18-2021

Hi Ajay,

To keep it simple and easy

I would suggest this

1) Keep default value in both title and manager so that if logged in user has Manager and Title then it auto-populates

2) Then ensure your onChange client script doesn't run on load and the Manager + Title is cleared when User is cleared

Default value for manager:

javascript: gs.getUser().getManagerID();

Default value for title field

javascript: gs.getUser().getRecord().getValue('title');

Updated Client Script:

function onChange(control, oldValue, newValue, isLoading) {
	if (isLoading) {
		return;
	}

	// if new value is cleared then clear manager and title both
	if(newValue == ''){
		g_form.clearValue('u_manager');
		g_form.clearValue('u_title');
	}
	else{
		var ga1 = new GlideAjax('userDetails');
		ga1.addParam('sysparm_name', 'managerandtitle');
		ga1.addParam('sysparm_user', newValue);
		ga1.getXML(user_info);
		function user_info(response) {
			var ans = response.responseXML.documentElement.getAttribute('answer');
			var ans1 = ans.split(",");
			g_form.setValue('u_manager', ans1[0]);
			g_form.setValue('u_title', ans1[1]);
		}
	}
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ajay37 · ‎02-18-2021

Hi Ankur,

Please find the below screenshots.

Ankur Bawiskar · ‎02-18-2021

Hi,

use this and test for new record

javascript: gs.getUser().getManagerID();

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎02-18-2021

Hi,

it worked well for me

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎02-18-2021

Hi,

the default value will only work when you are creating new records and not for existing records

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ajay37 · ‎02-18-2021

I have tried for new record only Ankur, but not working in my case.

What about the error I am getting, if I use getRecord()? Could you please tell?