Field value is getting cleared if we save or update form

[Community Alums]

Hi All,

We have a field on change request form which is populating support group from CMDB record. when we save/update the form, value is getting cleared automatically.

[Mike_R]

How are you populating this field. is there a UI policy or something that could be clearing it?

[Saurav11]

Hello,

Please check if there is a onsubmit client script or after update BR which would be clearing the value out from the field.

Please mark my answer as correct based on Impact.

[Sagar Pagar]

Hi @Community Alums,

Check is there any before insert business rule, which overrides the added values or not?

Thanks,

Sagar Pagar