Fields on the popup for the preview this record button

Poorva Bhawsar · ‎03-21-2024

Hi Community,

How to modify the fields on the popup window when user clicks on the preview this record button "i icon"?

Thanks,

Poorva Bhawsar

Robbie · ‎03-21-2024

Hi @Poorva Bhawsar,

You can easily update the popup display by navigating to the form view for the given table:

Within the URL, append the following to your URL:

<your_instance_name>/<table_name>.do?sysparm_view=sys_popup

For the incident record popup, it would look like this:

<your_instance_name>/incident.do?sysparm_view=sys_popup

From here, right click at the top of the form to change the 'Form layout' and adjust accordingly.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

View solution in original post

Simran Gadodiya · ‎03-21-2024

Hi @Poorva Bhawsar

We were able to resolve this by modifying the glide.ui.clickthrough.popup system property.

If this helps you please mark it as accepted solution and helpful.

Thanks.

Poorva Bhawsar · ‎03-21-2024

This is for opening the popup in a new window. I want to modify the i icon for a reference field of business application on change request form.

Simran Gadodiya · ‎03-21-2024

Hello @Poorva Bhawsar
For that you need to change view for the "sys_popup view". If doesnt exist you can create it.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116883

If this helps you please accept the solution and mark it as helpful.

Thanks

Poorva Bhawsar · ‎03-21-2024

I checked this already but i am not getting how to do such modifications. That reference field is already available and preview icon is also there but i just want to add a field in it, few fields are already existing.