Filling a value in reference field and saving the form is clearing the value

Community Alums
Not applicable

Hi Team,

 

I have created 3 reference fields in Product offering table but on populating the value on any of the fields is clearing the value on saving the record. I just created the 3 fields with no customization or scripting.

 

Ankur20_0-1689249769107.png

 

On checking the script debugger I could see one BR(Validate Product Offering) is triggered but its not getting passed as the Product Specification is Published on the Offering record.

 

On quering the the list of records with Not Empty for any of the field like Service Category , I do see the records ?

Ankur20_0-1689250413493.png

 

Any hints

 

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Kindly ignore this, as the field size was not 32 which caused the issue

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3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Community Alums 

so any field you are setting is getting cleared after saving?

Did you check that BR?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Community Alums
Not applicable

Yes its getting cleared.The BR I checked but its not passing.Its some other issue.

Do you know what might be the cause?

 

Community Alums
Not applicable

Kindly ignore this, as the field size was not 32 which caused the issue