Find users with ServiceNow licence users who have not used it

sable
Mega Contributor

‎10-29-2017 08:22 PM

Good morning,

I am trying to find out if there is a way to find users who have a license assigned in ServiceNow who have never actually utilised that license (or not used it for a period of time).

We are nearing our license capacity and have anecdotal evidence to show that numerous licenses are not actually being used and could be used better elsewhere, but we are not sure how to show this (if at all)

Thanks,

Kris.

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6 REPLIES 6

conanlloyd
Giga Guru
In response to Ketan Mittal1

‎01-13-2022 08:38 AM

Sorry Ketan, I'm at a different company now and don't have access to that environment

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Colin20
ServiceNow Employee
ServiceNow Employee
In response to Ketan Mittal1

‎08-26-2022 07:27 AM

Hi Ketan,

Here i san updated link if you need it.

https://developer.servicenow.com/connect.do#!/share/contents/9824957_itil_user_activity_report?v=1&t=PRODUCT_DETAILS

Regards

Colin