Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

First name in mail notification

suryan
Kilo Expert

Below is the notification i need to give through mail. In this {User} i need to get only the first name . Ex: if {user} is John Cena it should display only Hi John,

Hi ${user},

A Request has been raised by ${from},.

1 ACCEPTED SOLUTION

Anil74
Tera Guru

Hi Suryan,



please try with this.



Caller First name: ${caller_id.first_name}


View solution in original post

5 REPLIES 5

Anil74
Tera Guru

Hi Suryan,



please try with this.



Caller First name: ${caller_id.first_name}


Raju Koyagura
Tera Guru

use ${user.first_name} which is available on sys_user table


Same question i want to check it for 2 recipients. I have 3 names in client owner list. I want to display first names of 3 persons.



Ex: Hi ${cl_owner}, i changed to ${cl_owner.first_name} to get the first name but it is not working.


Bhagya Lakshmi
Mega Guru

HI,


For which table you want to create email notification?