I need help understanding how an "Unauthorized change" of type "Emergency" works. When I tried to change the "Normal" model to the "Unauthorized" model, I expected the request model to change "Unauthorized" model. However instead it became "Unauthori...
I would like to add two more inputs from dialog and post the data to incident. Could you please help me on this. I have made some changes, but unable to post the data for new variables. function propose() { if (!proposeBtn.hasClassName('di...
Hello All, Can anyone please help me how to acheive the below requirement. I have one group name 'Change approval lead'. Based on the configuration item selected in change request the approval will get trigger, I have another table name ' group confi...
Hi Community, I need to provide write access to few fields based on some roles. I have 3 views which is visible based on roles. I have created field level write acl for xyz field and i want it to be writable only to 2 views but its writable for other...
Hello all,i had a scenario when the approvals in RITM rejected or the RITM cancelled the state on RITM should set to open and REQ requested state should be in pending approval, i have created a UI action 'Restart' when clicking the UI action the exis...
There is a "Date" field that is visible based on another field called "Request," which has three choices.I need to implement validation on the Date field:if a past date (earlier than today) is selected, an error message should appear, and the date fi...
Hi, The user is having roles but user can't read sys_audit_delete table. Below is the screenshot. What is the below error, kindly help me on it. But we dont have any specific ACL on table sys_audit_delete. I noticed there are read * ACL's.
Hi All,I have created catalog form in which there is a List collector variable referencing to cmn_location table.When user selects multiple location, approver should go for each selected location's contact. I have created a flow designer in which I u...
Hi Team. We have a requirement to make a URL variable clickable . The URL variable currently resides on a record producer. During submission, we are able to make the URL variable clickable using the lock button as everyone is aware. On the form howev...
Hi Folks, The task did not pick the correct application name. Hence, I corrected the application name and instead of closed complete, I mistakenly selected the closed incomplete. So, now, I update it as closed complete. The request should now move fo...
I have designed an indicator. In breakdown i have provided Age. In indicator source i have provided the filter created on last 3 months.In Age breakdown the script has been written var diff=function(x,y){return y.dateNumericValue() - x.dateNumericVal...
What are the steps to create a form for the service catalog?Scenario: The client requests a form similar to the one depicted in the screenshot below.Please find the below screenshot . Thanks Ram
Which closure code should be used for a succesfully rollbacked change?
Good afternoon! I've been tasked with coming up with a solution to automate the creation of standard changes for our maintenance of servers each month. Currently, they are working from a spreadsheet that runs a script and populates the dates for the ...
Hi all,We created a UI action button to restart the RITM flow and the workflow in REQ. When we clicked the restart button, the RITM flow restarted and the state and stage completed, but the workflow in REQ did not work correctly. The parent REQ shoul...
