Resolved! "Waiting for flow execution data" Error
Hi,In my Dev Instance the flow is not getting triggered and its showing the error as "Waiting for flow execution data."When I click the flow context related link on the request item, I get this:
Forum Posts
Resolved! Remove or modify the Help icon tool tip message for mandatory field
On the servicenow ITSM forms like incident, problem and change, there are few mandatory fields. On those mandatory fields, question mark icon is there with the default help text like (mandatory- preloaded with saved data). Can we remove the the defau...
How to disable Authenticator app and enable only email
Hello Team, I have enabled MFA in my PDI, I would like to make only email authenticator for MFA, No secondary option. How should I disable Authenticator app and keep enable only email ? ThanksAshok
what is the minimum role to see incidents of the assigned group?
What role should I give the user so that they have minimum access, i.e. only to assigned requests and incidents for the group they belong to?The snc_internal role allows you to view only assigned incidents and requests per user.I need a solution that...
Resolved! Create a change request through Script
Hi Team,My requirement is to create all 3 types of change through background script. Please advice on this. Thanks&RegardsReena Kumari
How to write clauses to merge 4 tables in database view
I want to merge idea demand story and label entry tables for database view. I have create where clauses as shown in screenshot however its not working. Please let me know anything to update ?
Unable to update records with mobile agent Failure（モバイルエージェントでレコードが更新できない）
When I try to update a release record from a mobile agent, I get a “Failed” message at the top of the screen and cannot update the record.I think the ACLs and application access are fine. I have filled in the required fields.What else could be causin...
How to download the discovered certificate reports and their certificate (PFX or PEM file)
Certificate Inventory Management or Certificate Lifecycle Management CLMHow to download the discovered certificate reports and their certificate (PFX or PEM file) When the certificates are discovered by the Port Scan, we can view them in the discover...
Resolved! Is it possible to use OnChange client script at Onload?
I have a requirement and would want to run the OnChange client script on form loading. How can I achieve this? Any help would be appreciated.
Resolved! Is it possible to use OnChange client script at Onload?
I have a requirement and I want to execute a OnChange client script when the form loads. Is this possible? Any help would be much appreciated.
Resolved! How to display an alert message via a popup or similar method, when attaching documents to incident
"When attaching documents to incident tickets or knowledge articles（When the paperclip-shaped button in the image is pressed）, I would like to display an alert message via a popup or similar method. Does such a feature currently exist in ITSM? If so,...
CopyChange does not copy related list
I am using copy change functionality and listed an m2m table in the list in 'com.snc.change_request.copy.related_lists'. I checked the acl and itil has access to create records still the related items from parent change are not getting copied. Is the...
ServiceNow to Microsoft Entra IT
We want to build a form based approach where manager will input the new user information through access catalog item in ServiceNow. The SN should connect to Entra and send the user information (firstname,lastname,etc) to Entra so that Entra can invo...
Inquiry About Adding Company Watermark to ServiceNow Main UI and Service Portal all Pages
Our ServiceNow instance is self-hosted (on-premises). We want to add our company watermark to all pages, both in the Main UI and the Service Portal.I reached out to ServiceNow, and they confirmed that there is no out-of-the-box (OOTB) functionality o...
Resolved! I only want the work_note that was submitted
Hello all, I built a flow that if an INC Task field is changed, then its parent INC work_notes are updated annotating that something has changed on the same Child INC Task. It seems to work fine except for when I add work notes to the INC Task....
