How do we get the display value of reference fields in the multi-row variable set? i.e instead of displaying the sys_id. I tried getDisplayValue() but it is giving as undefined.
We have a complaint from our Knowledge team that when performing an AQI it's going to the author of the article. It appears the AQI should go to the revised_by value but this value doesn't seem to update when the article is checked out and edits are ...
Hello,How to give write access to 1 role for a custom attribute when state of knowledge article is published. I have tried with ACL but nothing works.Can someone please help with this?Thanks,Priyanka
Hi experts! How can i add Short Description into the Change Schedule view? Thanks all for the help!
I have been tasked with replacing existing InfoPath forms with a ServiceNow catalog items. Many of the forms we are trying to duplicate has an "Add Row" functionality. I've attached a screenshot of what we are looking to duplicate.Is there a way to ...
Hi Team,I am trying to use below script include to check updated by is not member of assignment group but the code is not working. could you please check below.Script Include:var Check_customer_update = Class.create();Check_customer_update.prototype ...
Hello ServiceNow Community,I'm encountering an issue with interactive filters on a dashboard that specifically affects reports using the metric_instance table. Here's a detailed explanation of the problem, along with screenshots to illustrate the iss...
Hi All, I need to hide the Following button on sc_task table. can anyone help me where it was configured and how can I hide it only for my catalog item. Thanks,Anil
Hello every one,i need to make a BR that is remove members in a group that i created called "IT URS".It triggers when a field called 'managed_by' on the cmdb_ci_appl table is change and it is referance to the user table.What the BR need to do is whe...
On my incident form, i have contextual search which shows knowledge articles from Knowledge Base. I would like to show articles from confluence as well when user enters something on short description field. Is it any way to access pages/articles on C...
Hi all, I am currently looking into On-call schedules and their capabilities, and I have come across a few issues where I would definitely need some advice, see my points below: 1) Is there an easy way to store and display the on-call group phone num...
Hi Allneed attachment mandatory for a particular task I tried script include and onsubmit client script but my workspace instance is scoped application it is not supporting synchronous call (getXMLWait(); is there is any alternative way please help...
Hi All,I have written below inbound email action script on sc_req_item tableby using that 2 request are created 1 with proper catalog item and another one in without catalog item please let me know what is issue in my script.var cart = new Cart(); ...
Hi , I have to trigger business rule whenever a field value changes to Empty .How can I achieve this in the Filter condition of When to run filter section in Business rule. Please help!.
Hi ,what are the possible integration error /issues will occur in servicenow.
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