Hi, I'm currently working in the Servicenow Voice app (Amazon Connect) for ITSM. As per the project scope, I was able to create a Interaction record, see the post call transcript inside the open-frame. But the the call analysis section in the SUR...
Hi Team, I have request on SOW where I need to setup banner such that when a user click an banner landing page. Please help me to achieve this.
how i get the count of incidents which are created last month not in last 30 days with out specifying any date using background script, without using any report types I dont want want to specify any date any month. suppose i am checking using backg...
Hi Team, Wondering if catalog properties is capturing in update set or not?recently created
I want to add a test step in ATF to validate the comments from the mid-server on the RITM. Any suggestions on how to achieve this?
hello , What is the easiest way to find a field value is changed by which script , template or user ? Thanks
Hello! I cannot seem to find a way to run a report for "return to service" or any other name it falls under. Can someone help me out?
Hi All, Can we add additional roles to OOB ITIL or ITIL_ADMIN roles?1. Does this impact the licensing cost?2. Is this suggested by ServiceNow?3. Will there any impact if we do this? TIA
Hello, Is there a way to see which groups are using certain applications
Hi all, Our ServiceNow instance sometimes is unable to load the menu returning an empty list. I did suspect sometimes is due to network slowness.1. I was wondering if anyone else is having similar issue?2. Is it possible to relate to our Menu size? T...
We've installed the System Status Page V2 which enhances the system status page in the portal. One of the features of this is the ability for a user to click an 'I'm Affected Too' button to automatically create an incident. Management wants the new ...
Hello! Is there a way to add a notification to the notification bell area when an email reply is received? I am trying to find a more efficient way to notify ITIL users when an incident they have has an email reply.
Is unable to present values in the portal?Kindly verify the below screen shorts and let me know any modifications are required.client script : onchange Script include client callable. Thanks
Some notifications with HTML coding in them don't show correctly in the preview window, they just show the code. However when someone receives the email it looks fine. Is there a way i can see what the actual received notification will look like with...
Hi, we have a several JDBC datasources configured, for SQL Server and Oracle databases. From time to time it seems the MID Server is not able to establish a connection to the database after retrying for 5 mins (every 5s). The errors we see in the age...
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