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Issue in routing tickets based on skill through AWA

We have configured skill-based routing for RITMs on one of the catalog items. As part of this, we created a new skill, established a skill determination rule, and made the skill mandatory. We also associated the skill with a user in a specific group....

Print Change Form and associated tabs in PDF?

I'm a user of ServiceNow. I am trying to print the Change Request form using the PDF option, but it only prints the main form. How would I print all of the RFC to include the tabs such as Impacted Business Applications, Impacted Territories, Change T...

aredden_pwc by Mega Contributor
  • 654 Views
  • 6 replies
  • 0 helpfuls

Resolved! i am not able to see walkup experince page in portal

Hi All ,  I am receiving error message while opening the walkup experience in portal , i have given the role but not able to see Please help me to resolve this problem, Thanks and Regards,Chandan pata

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In Agent workspace,g_modal.showfields we use .then and give code to execute if the user clicks OK button , Can you help me what function we need to use to give the code when the user clicks Cancel

In Agent workspace,g_modal.showfields we use .then and give code to execute if the user clicks OK button , Can you help me what function we need to use to give the code when the user clicks Cancel

Vinodhini by Kilo Contributor
  • 2253 Views
  • 6 replies
  • 5 helpfuls

Custom Prepopulation/Visibility on MRVS

We have a custom scenario on a specific catalog item to (i)prepopulate certain set of variables on load of the MRVS & (ii)make them visible true . However, on the change of another variable present in MRVS, we need to (iii)prepopulate  another set of...

Resolved! How to add submit button in catalog item internally

Hi everyone ! I would like to add a Submit" button instead of "Order now" in only one of my catalogs items (internally). Actually, I see this :  And, I want this :    Is it possible or this setting is purely for Service Portal ?   Thanks   Mandy   

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Mandy11 by Tera Contributor
  • 3108 Views
  • 9 replies
  • 5 helpfuls

Resolved! Creating Multiple RITM from one catalog

Hi I have a requirement, where I have to create multiple request items under a single request using one catalog form. If the User has selected check-boxes then request item has be created, if does not check any of check-boxes then one RITM has be cre...

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Abhit by Tera Guru
  • 5530 Views
  • 10 replies
  • 7 helpfuls