Fix script to change a group in the incident form

josenava · ‎04-09-2020

Hello everyone,

Please need your help creating a fix script that will change the assignment group from the current one to a different one from the beginning of time, I have been checking scripts but the ones I have found are just to update last year's.

This script I took it from sachin.namjoshi

var inc = new GlideRecord('incident');
inc.addEncodedQuery('sys_created_onONLast year@javascript:gs.beginningOfLastYear()@javascript:gs.endOfLastYear()');
inc.query();
while(inc.next()){

inc.assignment_group = "d625dccec0a8016700a222a0f7900d06";
inc.update();

}

what do I need to modify so that it changes all incidents?

Thank you

Pradeep Sharma · ‎04-09-2020

Updated script below. Please update line no 2 with the exact sysid of the Service Desk group.

var inc = new GlideRecord('incident');
inc.addQuery('assignment_group','PASS Service Desk SYSID HERE'); //Replace PASS Service Desk SYSID HERE with the sysid of the Service Desk group
inc.query();
while(inc.next()){

inc.assignment_group = "d625dccec0a8016700a222a0f7900d06"; //Assume this is the SYSID of SD alert group

inc.setWorkflow(false); //Disables the running of business rules that might normally be triggered by subsequent actions.
inc.update();

}

View solution in original post

Mike Patel · ‎04-09-2020

try below. NOTE: This will change assignment group on all incidents. if you want to change assignment group of specific group to new group then we can add inc.addQuery('assignment_group', 'OLD_GROUP_SYS_ID');

var inc = new GlideRecord('incident');
inc.addQuery('assignment_group', '!=', 'd625dccec0a8016700a222a0f7900d06');
inc.query();
while(inc.next()){
	inc.assignment_group = "d625dccec0a8016700a222a0f7900d06";
	inc.update();	
}

josenava · ‎04-09-2020

Hello Mike,

Thank you yes I need to change just the incidents assigned to "Service Desk" to "SD alert"

josenava · ‎04-09-2020

So the code would be like this right?

var inc = new GlideRecord('incident');
inc.addQuery('assignment_group','OLD_GROUP_SYS_ID');
inc.query();
while(inc.next()){
inc.assignment_group = "GROUP_NAME";
inc.update();
}

Mike Patel · ‎04-09-2020

Yes, this should work.