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‎03-30-2022 06:14 AM
Unable to create user criteria under Available for tab in Catalog Item. Display Name is showing grayed out.
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Service Catalog

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‎03-30-2022 07:58 PM
The Display name field is always read-only, out of the box.
You need to configure the form to show the Name field, which should have been on the form by default.
Right-click on the header, configure form layout.
Find the Name field and shift it to the right-side and save.
The Display name field will be set automatically when you save the record with a Name.
I hope this helps!
If this was helpful, or correct, please be kind and mark the answer appropriately.
Michael Jones - Proud member of the GlideFast Consulting Team!
Michael D. Jones
Proud member of the GlideFast Consulting Team!

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‎03-30-2022 07:58 PM
The Display name field is always read-only, out of the box.
You need to configure the form to show the Name field, which should have been on the form by default.
Right-click on the header, configure form layout.
Find the Name field and shift it to the right-side and save.
The Display name field will be set automatically when you save the record with a Name.
I hope this helps!
If this was helpful, or correct, please be kind and mark the answer appropriately.
Michael Jones - Proud member of the GlideFast Consulting Team!
Michael D. Jones
Proud member of the GlideFast Consulting Team!