Flow designer catalog task assignment group not populating

satya30
Tera Contributor

Hi, I have  Catalog item once this is request flow gets triggered and after the approval catalog task is created.

In Dev environment everything is working fine. When coming to the UAT: Flow is getting executing and the flow context i could d see that the assignment group is the having the values but on the catalog task assignment group value is not setting. Please help me with this.


Below I attached the screenshot of flow execution and the catalog task created.

Thank you.

satya30_0-1739321943794.png

satya30_1-1739322122325.png

 



Thank you.

10 REPLIES 10

Ankur Bawiskar
Tera Patron
Tera Patron

@satya30 

both DEV and UAT are on same version?

any scripting component is clearing the group field?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Script tracer is also not showing anything like what scripts are running

 

@satya30 

did you upgrade recently?

both instances are on same version?

Seems you are using Template value type to set the assignment_group and other fields

So that's causing the issue.

Compare by raising request in dev and UAT and compare the flow execution that action

That will help you give clarity

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@satya30 

share flow execution from DEV and UAT

Also share the step screenshot from DEV and UAT

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader