Flow designer catalog task assignment group not populating

satya30
Tera Contributor

Hi, I have  Catalog item once this is request flow gets triggered and after the approval catalog task is created.

In Dev environment everything is working fine. When coming to the UAT: Flow is getting executing and the flow context i could d see that the assignment group is the having the values but on the catalog task assignment group value is not setting. Please help me with this.


Below I attached the screenshot of flow execution and the catalog task created.

Thank you.

satya30_0-1739321943794.png

satya30_1-1739322122325.png

 



Thank you.

10 REPLIES 10

Flow execution in UAT:

satya30_0-1739333648562.png

Flow execution in DEV:

satya30_1-1739333713796.png


Step Screenshot:

satya30_2-1739333747252.png

 

@satya30 

you are hard-coding that group.

Is that group present in UAT? If not then it won't set the group.

If not present then import from DEV and load in UAT.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

yes, it is available beacuse it is working for other catalog items

 

@satya30 

any business rule or other script is clearing that group from SC Task?

Did you check XML of that catalog task if value is there but on form some script or UI policy is clearing it out?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@satya30 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader