Flow Designer: Create standard change request

[Damhoej]

I am trying to create a Standard Change for expanding a disk on a virtual server.

I want to have an item in standard change catalog with a flow from flow designer.

I create the item with the necessary variables, but when I get to flow designer and select the action "Create Standard Change request" (after i have retrieved the variables from the item), I can only fill in Short description and description.

How do I get flow designer to choose the correct standard change template?

I know how to select the flow for a requested item in the catalog, but how do I choose the correct standard change?

[Kieran Anson]

Looking at the actions description (below). Looks like SNow intend for you to create your own action to process creating a standard change.

You could just use a create record action and populate the change template version. a BR on the change_request table will then pull across the needed values.

[Damhoej]

After some trial and error I have come to this conclusion.

The Create standard change is of course triggered from the service catalog (build the item first)

Then when I use the create standard change I first create the record (short description and description) then I build the "template" in an update record action.
The reason for doing it this way is that the template is for predefining fields in the standard change, and it is the same fields that you already have in the standard change form.

Basically you avoid to build a template first when you build the template in the flow.

[Damhoej]

I found another way to do this.

If I create a Standard Change from the flow I do not need to call a standard change template, but I can build it with the update record action, and through that populate the standard change.
It is important that the change type is correct (and it is if you select the proper action).

[Erica2]

Hello Damhoej,

We are trying to create a standard change using flow, but have not luck of getting it to work.

We did not understand what you were saying. Can you screenshots of the flow and share them with us?  Thank you